Support Engineer in Test

YuJa Inc. • Toronto, ON

1d

About The Position

As a Support Engineer in Test, you will play a pivotal role in ensuring the stability and reliability of the company's infrastructure and software environment. Your responsibilities extend beyond traditional support functions, encompassing rigorous quality assurance testing to enhance educational technology solutions.

Requirements

• Proficiency in creating and implementing thorough test plans and test cases in accordance with project specifications.
• Competence in manually testing software to evaluate functionality.
• 1-2 years of customer service experience.
• Skill in documenting and communicating defects effectively, offering developers precise and comprehensive information for prompt resolution.
• Capability to conduct regression testing to verify that software alterations do not introduce fresh issues.
• Proficiency in meticulously maintaining comprehensive test documentation, encompassing test plans, test cases, and test reports.
• Competence in monitoring testing progress and promptly reporting issues to project.
• Ability to work under flexible hours like evenings, midnight, and weekends.
• Proficient in the use of online and remote-connecting software.
• Demonstrated ability to function in a non-scripted helpdesk environment. This position requires the ability to examine, question, explore and troubleshoot a variety of issues.
• Excellent time and task management skills.
• Excellent written and verbal communication skills.
• Technically skilled with good problem-solving abilities (Think on Your Feet).
• Ability to provide timely responses to all incoming requests immediately or within 1 hour.
• Assess severity/impact level and prioritize support requests accordingly.
• Ability to provide excellent follow-through on all open, pending, and resolved tickets that come to helpdesk.

Responsibilities

• Creating and implementing thorough test plans and test cases in accordance with project specifications.
• Manually testing software to evaluate functionality.
• Documenting and communicating defects effectively, offering developers precise and comprehensive information for prompt resolution.
• Conducting regression testing to verify that software alterations do not introduce fresh issues.
• Meticulously maintaining comprehensive test documentation, encompassing test plans, test cases, and test reports.
• Monitoring testing progress and promptly reporting issues to the project lead.
• Working under flexible hours including evenings, midnight, and weekends.
• Using online and remote-connecting software.
• Functioning in a non-scripted helpdesk environment, examining, questioning, exploring, and troubleshooting a variety of issues.
• Providing timely responses to all incoming requests immediately or within 1 hour.
• Assessing severity/impact level and prioritizing support requests accordingly.
• Escalating issues to the technical lead if needed.
• Providing excellent follow-through on all open, pending, and resolved tickets that come to the helpdesk.

Benefits

• Health, vision, and dental benefits, 100% employer-paid
• RRSP
• Gym subsidies
• Flexible work hours
• Paid sick days
• Flex days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level