Support Engineer in Test

YuJa Inc.•Toronto, ON

About The Position

As a Support Engineer in Test, you will play a pivotal role in ensuring the stability and reliability of our company's infrastructure and software environment. Your responsibilities extend beyond traditional support functions, encompassing rigorous quality assurance testing to enhance our educational technology solutions.

Requirements

1-2 years of customer service experience
Proficient in the use of online and remote-connecting software
Demonstrated ability to function in a non-scripted helpdesk environment. This position requires the ability to examine, question, explore and troubleshoot a variety of issues
Excellent time and task management skills
Excellent written and verbal communication skills
Technically skilled with good problem-solving abilities (Think on Your Feet)

Responsibilities

Creating and implementing thorough test plans and test cases in accordance with project specifications
Manually testing software to evaluate functionality
Documenting and communicating defects effectively, offering developers precise and comprehensive information for prompt resolution
Conducting regression testing to verify that software alterations do not introduce fresh issues
Meticulously maintaining comprehensive test documentation, encompassing test plans, test cases, and test reports
Monitoring testing progress and promptly reporting issues to project
Working under flexible hours like evenings, midnight, and weekends
Providing timely responses to all incoming requests immediately or within 1 hour
Assessing severity/impact level and prioritizing support requests accordingly
Escalating to technical lead if needed
Providing excellent follow-through on all open, pending, and resolved tickets that come to helpdesk