Support Engineer II
About The Position
The Support Engineer II will research electrical, electronic, and mechanical design and obsolescence problems of existing company products and build-to-print jobs. This role will also assist Atec Companies with field installation efforts and ongoing field maintenance. The position involves sustaining existing electrical and mechanical designs of equipment, facilities, components, products, and systems to support company goals. Responsibilities include reviewing and modifying existing drawings and Bills of Material (BOMs) to reflect design updates, utilizing Enterprise Resource Planning (ERP) software for purchase requisitions and parts tracking, and determining testing procedures for products. The role requires travel to assist with field installations and preventative maintenance, proper preparation and shipping of products, and maintaining customer relationships during installation efforts. The Support Engineer II must be able to follow instructions, accept constructive criticism, and perform other related duties to ensure an efficient work environment. Activities must be conducted in accordance with Atec International Standards Organization (AS9100/ISO) policies, with deviations reported to the appropriate manager/supervisor. Specific AS9100/ISO duties include understanding the Quality Policy and company objectives, required Procedures and Work Instructions, completing required records, participating in Continuous Improvement activities and training, cooperating with auditors, and reporting deviations.
Requirements
- Four-year Bachelor of Science Electrical Engineering Technology degree (BSEET) or mechanical (BSMEET) preferred; or four (4) to eight (8) years’ experience with applicable Engineering Applications; or a combination of education and experience.
- Computer literate in Microsoft Word, Excel, and Computer Assisted Drawing (CAD) or Auto CAD LITE.
- Experience and familiarity with MIL-SPECS and DOD-STD-100 a plus.
- Valid Texas driver’s license required.
Responsibilities
- Sustain existing electrical and mechanical designs of equipment, facilities, components, products, and systems as required to support company goals.
- Review and modify existing drawings and or indented Bills of Material BOM(s) to reflect design updates from engineering.
- Effectively utilize Enterprise Resource Planning (ERP) software to create purchase requisitions & order parts and track progress of production parts.
- Determine methods, procedures, and conditions for testing products to verify operability and functionality.
- Travel to assist Atec companies field installation and preventative maintenance schedules.
- Properly prepare and ship Atec products for domestic and or international travel.
- Maintain customer relationships during ongoing installation efforts.
- Must possess the ability to follow written and oral instructions and to accept constructive criticism.
- Perform other related duties as assigned, for the purpose of ensuring an efficient and effective work environment.
- Ensure activities are conducted in accordance with Atec International Standards Organization (AS9100/ISO) policies and correct and report any deviations to appropriate area manager/supervisor.
- Be familiar with and understand Atec Quality Policy and company objectives.
- Understand required AS9100/ISO specific Procedures and Work Instructions.
- Complete all records required by Procedures and Work Instructions.
- Participate in Atec Continuous Improvement activities as appropriate.
- Participate in AS9100/ISO training as required.
- Cooperate with Auditors.
- Report any deviations to appropriate area manager/supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
