Support Engineer II

InterSystems • Boston, MA

4d

About The Position

Our Worldwide Response Center is looking for experienced developers or development support professionals to help our customers succeed with our products. InterSystems Worldwide Response Center helps our customers succeed by solving problems. As a developer support professional in the WRC: You manage the solution of complicated problems in complex technical environments. You will contribute to a smart, cooperative, problem-solving team that provides international support to real-world applications used by major organizations, public and private. You will work with a range of technologies in the areas of object-oriented programming, Web, databases, SQL, high availability, AI, and performance. You will use source code as an investigative resource. You own responsibility for solutions, decide the plan of attack, and are accountable for the results. You will grow your career and build your value. We provide training to hone your problem-solving and communication skills. You will be exposed to a broad range of technology. You will gain skills and confidence in driving high-leverage situations. You have the opportunity for constant learning. A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. You will be challenged, so make sure a challenge is what you are looking for. After completing training for your role, you will be required to participate in extended support coverage on a rotational basis. This will require you to work occasional weekend or evening hours. This additional time would be compensated.

Requirements

• BS in Computer Science, Engineering or hard Science
• Enthusiasm for solving interesting problems.
• Strong Communication skills are a must.
• 7+ years of experience developing or maintaining software.

Nice To Haves

• Experience with Unix/Linux or Windows environments a plus.
• Experience in the healthcare IT industry is valued.

Responsibilities

• Manage the solution of complicated problems in complex technical environments.
• Contribute to a smart, cooperative, problem-solving team that provides international support to real-world applications used by major organizations, public and private.
• Work with a range of technologies in the areas of object-oriented programming, Web, databases, SQL, high availability, AI, and performance.
• Use source code as an investigative resource.
• Own responsibility for solutions, decide the plan of attack, and are accountable for the results.
• Participate in extended support coverage on a rotational basis, requiring occasional weekend or evening hours.

Benefits

• Medical, vision, and dental insurance
• Short-term and long-term disability, and life insurance
• 401(k)
• Profit Sharing Contribution
• Paid Time Off and Holidays
• Parental Leave
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level