Support Engineer II-Ext - AMZ10038268
About The Position
Solves customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. Drives initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others. Leverages customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services. Continuously learning groundbreaking technologies and developing new technical skills and other professional competencies. Acts as interviewer in hiring processes, and coach/mentor new team members. 100% telecommuting permitted; work must be performed within the Dallas, TX area.
Requirements
- Bachelor's degree or foreign equivalent degree in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and three years of experience in the job offered or a related occupation.
- Must have three years of experience in the following skills: (1) experience with system administration and troubleshooting any operating system (Linux or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL, or related); and (2) experience with troubleshooting database concepts, database administration (RDBMS, NoSQL, and Document DB), and data warehousing (high availability, DR, backup, performance tuning, and distributed systems).
- 100% telecommuting permitted; work must be performed within the Dallas, TX area.
Nice To Haves
- Please see job description and the position requirements above.
Responsibilities
- Solves customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
- Drives initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
- Leverages customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
- Continuously learning groundbreaking technologies and developing new technical skills and other professional competencies.
- Acts as interviewer in hiring processes, and coach/mentor new team members.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
