Support Engineer I

Vital Bio • Oakville, ON

21d • Onsite

About The Position

The Support Engineer I is a technically minded individual with a passion for problem-solving and hands-on engineering work. This role involves supporting users of cutting-edge prototypes, ensuring they operate at peak performance. The engineer will be involved in maintaining, troubleshooting, and enhancing prototype instruments, contributing to the overall success of development efforts.

Requirements

• Bachelor’s degree in applied physics, mechanical, electrical, or mechatronics engineering, or a related field
• Experience with hands-on technical work, including troubleshooting, repair, and maintenance
• Strong organizational skills for tracking issues and quality control activities
• Ability to communicate technical findings clearly, both in writing and verbally
• Familiarity with tools for basic hardware, software testing, and repair
• Basic knowledge of quality control and reliability testing
• Experience with CAD software (Solidworks preferred) for understanding design elements
• Ability to work collaboratively in a team environment, supporting engineers and users alike

Nice To Haves

• Experience with root cause analysis and troubleshooting of electromechanical systems
• Familiarity with bug tracking systems and quality management software
• Understanding of regulatory environments such as FDA, ISO standards, or GMP guidelines
• Basic programming skills for test automation or troubleshooting (Python, C/C++)
• Appreciation of puns!

Responsibilities

• Log and track bugs, defects, and any issues reported by users
• Conduct root cause analysis and troubleshoot hardware and software issues on prototype instruments
• Perform routine maintenance and repairs to keep prototypes operational
• Run routine quality control checks and ensure that all instruments meet performance and reliability standards
• Provide training and answer questions for users of our prototype devices
• Document findings from troubleshooting and repair activities and communicate them to the development team
• Work closely with the engineering team to implement solutions and improvements based on user feedback
• Contribute to continuous improvement of the prototypes through testing, feedback, and hands-on fixes
• Design and implement infrastructure solutions aimed at maintaining a safe and streamlined work space

Benefits

• Be on the front line supporting prototype instruments that power our next-generation diagnostic platform, helping keep R&D teams moving and experiments on track.
• Gain broad exposure to mechanics, electronics, software, and real-world product development while working closely with the engineers building the systems.
• Opportunity to sharpen troubleshooting skills, shape support processes, and see work directly contribute to better patient care.
• Join a team that values curiosity, ownership, and clear communication, and be trusted with meaningful responsibility from day one.
• Opportunity to grow and make a difference if you enjoy solving hands-on problems, improving systems, and working in a fast-paced environment where your impact is visible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level