Support Engineer 1
About The Position
As a Support Engineer I within the Oracle Health Support organization, you will serve as the first point of contact for customers seeking technical assistance. Leveraging strong communication, customer service, and problem-solving skills, you will provide technical support, investigate issues, fulfill configuration requests, resolve customer concerns, and coordinate escalations in a fast-paced, call and ticket-based environment. In this role, you will develop both process and solution expertise, enabling you to effectively support Oracle Health customers while collaborating closely with teammates and cross-functional partners. You will also expand your knowledge of Oracle Health products and solutions through hands-on experience and continuous learning. This position operates within a contact center environment and provides a strong foundation for growth within Oracle Health Support. During onboarding and training, you will gain hands-on experience with Oracle Health’s support methodologies, tools, and processes. Working alongside experienced team members, you will build the technical and professional skills needed for long-term success within Oracle Health.
Requirements
- Strong communication skills.
- Strong customer service skills.
- Strong problem-solving skills.
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance.
- Provide technical support.
- Investigate issues.
- Fulfill configuration requests.
- Resolve customer concerns.
- Coordinate escalations.
Benefits
- Flexible medical.
- Life insurance.
- Retirement options.
- Volunteer programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
