Support Enforcement Specialist, Newport News District Office, W0703
About The Position
The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 246,000 cases to ensure that child support payments of $598 million per year reach families across the Commonwealth. Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as parents who depend on those payments. The Support Enforcement Specialist (SES) serves as program agent for assigned child support cases, engaging families to ensure the financial and family support they need to grow and thrive. The SES position manages a large caseload equal in volume and complexity and draws on a wide range of case management and communication skills to influence noncustodial and custodial parents toward supporting their children. Employees are expected to meet defined performance benchmarks and goals to ensure efficiency and accountability in our fast-paced work environment. The Division of Child Support Enforcement offers an interactive team setting, where staff receive structured training, and the benefit of on-the-job coaching. Support Enforcement Specialists are given the tools to develop the competence and independence to successfully meet the challenges of engaging in this fast-paced, performance-driven environment. VDSS engages its employees for success by offering comprehensive pay and employee benefits, development, and unique job and career opportunities in public service. VDSS employees make a vital difference for Virginia’s families. Please note: Effective June 30, 2024, the Newport News District Office will be relocating. During this temporary transition period, the Newport News Office will operate from the Suffolk District Office located at 7007 Harbourview Blvd, Suite 106, Suffolk, Virginia 23435.
Requirements
- Ability to interact with a diverse public in a service setting to tactfully solve problems, sometimes in difficult situations where conflict is encountered.
- Skill in information collection through interviewing and obtaining/reviewing records, documents, and reports, and the ability to analyze, determine, and document the appropriate action in order to achieve results.
- Ability to work independently: plan, organize, and handle multiple priorities in a case management/caseload setting.
- Ability to interpret and apply laws, regulations, policies and/or procedures to ensure compliance and produce positive outcomes and results.
- Skill in the use of a personal computer using remote access technology, email, automated information systems and Microsoft Office applications.
- Strong and effective listening and negotiating skills combined with outstanding written and oral communications.
- Skills in performing basic mathematical computations.
- Ability to work in a considerate and respectful way as a team member to set, clarify and achieve individual and team goals.
Nice To Haves
- Work experience in gathering and organizing client documentation to process financial transactions and/or account reconciliation.
- Knowledge of and/or working experience in legal processes, to include preparing legal documents and providing court testimony.
- Work experience in child support enforcement.
- Work experience in the collection of past due accounts.
Responsibilities
- locating non-custodial parents
- working with other state and country child support agencies
- establishing paternity
- determining and assessing child support obligations and health care coverage
- ensuring parents comply with child and/or medical support orders through a number of administrative and judicial enforcement actions
- providing testimony in court proceedings when required
- connecting parents with resources and partners that support their ability to be self- sufficient and active participants in their child lives
Benefits
- health and life insurance benefits
- pre-tax spending accounts
- state funded Short- and Long-Term Disability
- paid holidays
- vacation
- tuition assistance
- free wellness programs
- state retirement plan with options for tax-deferred retirement savings including employer matching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
