DSHS ESA Support Enforcement Officer 1-2 In-Training

State of Washington•King County - Seattle - Downtown Business, WA

2d•Hybrid

About The Position

The Economic Services Administration, Division of Child Support is seeking a Child Support Enforcement Officer to join their team in Seattle, WA. This role involves providing direct service to customers by establishing, modifying, and enforcing financial and medical child support obligations. King County employees receive 5% premium pay and are eligible for a free ORCA card. The schedule begins in-office for onboarding, then moves to a hybrid schedule (two days telework, three days in-office) during the in-training period. The schedule can be reviewed for the collection team based on business needs. DSHS duty station locations include North Seattle Community College or Downtown Seattle.

Requirements

Strong conflict resolution skills to appropriately handle emotionally charged interactions with clients.
Analytical skills to read, interpret, and understand legal documents.
Excellent communication skills to clearly explain complex information to diverse audiences.
Proven analytical and math skills to calculate support obligations and assess case details.
Ability to manage a large, growing, and diverse caseload.
Two years of college-level coursework AND two years of experience in child support enforcement and/or debt collection-related functions.
OR Two years of experience as a Child Support Enforcement Technician.
OR Equivalent education and/or experience may substitute year for year.

Responsibilities

Work over the phone with parents, attorneys, and advocates to establish child support obligations and apply sanctions if there’s no compliance with the terms of those obligations.
Establish administrative child support orders by researching and locating income information, calculating complex financial and medical obligations, calculating arrears balances, preparing and serving legal notices, and negotiating settlements.
Analyze, interpret and apply state, federal and international laws pertaining to the legal determination of paternity, and to the establishment and enforcement of financial and medical child support.
Negotiate debt repayment terms by analyzing asset and financial information such as pay stubs, tax returns, business earnings, and proof of expenses.
Review and interpret court and administrative child support orders to determine when obligations may be suspended or terminated, the support amount, and the frequency at which support is charged.
Utilize signature authority to initiate and sign legal notices, including correspondence with clients, courts, and other Washington state agencies.
Locate individuals and assets utilizing state interfaces such as Employment Security, Department of Revenue, Department of Licensing, Labor and Industries, Federal Parent Locate Service, and the Social Security Administration.
Maintain a caseload of child support cases utilizing the Support Enforcement Management System.