Support & Deployment Engineer – Toronto, Canada | Hybrid

ATEME•Frenchvale, NS

5d•CA$90,000 - CA$120,000•Hybrid

About The Position

In this role, you will play a key part in ensuring seamless video delivery for millions of viewers by deploying and optimizing cutting-edge streaming solutions across North America. Ateme is the global leader in video delivery, partnering with top content and service providers, and streaming platforms like Netflix. Through our cutting-edge R&D and innovation, we enable clients to deliver high-quality video experiences on any device, boosting engagement and revenue. Guided by a robust CSR policy, we are committed to making the entertainment and video experience captivating, greener, accessible to everyone, while promoting our employees’ well-being and ethical business practices. Ateme, we prioritize innovation, collaboration, empowerment, agility, and diverse contributions. Join us and help shape the future of video delivery!

Requirements

3+ years in technical support, deployment, or integration (broadcast, streaming, or telecom preferred)
Linux
IP networking
video compression (MPEG-2, H.264, HEVC)
streaming protocols (HLS, DASH, RTMP)
Strong troubleshooting and analytical skills
Bachelor’s degree in a related field preferred
Willing to join an on-call rotation in a 24/7 environment
Candidates must be based in the Greater Toronto Area (GTA) and able to work on-site in Toronto approximately 3 days per week.

Nice To Haves

Cloud platforms (AWS, Azure, GCP)
Docker/Kubernetes
scripting (Python, Bash)

Responsibilities

Install, configure, and integrate ATEME solutions within customers’ broadcast and streaming environments.
Collaborate with internal teams (R&D, Sales, and Product Management) to ensure smooth implementation and customer satisfaction.
Document deployment procedures and best practices to enhance knowledge sharing.
Provide technical support, diagnosing and resolving complex system issues.
Analyze logs and performance metrics to identify root causes and optimize system performance.
Work closely with customers to address technical inquiries and offer timely solutions.
Assist in training clients on ATEME products and solutions.
Contribute to product improvement by relaying customer feedback to R&D teams.
Stay up-to-date with industry trends, emerging technologies, and best practices.
Develop automation scripts and tools to streamline troubleshooting and deployment processes.
Participate in internal training sessions and knowledge-sharing initiatives.

Benefits

Competitive Salary: $90,000–$120,000 CAD annual base salary, depending on experience and technical expertise, with potential performance-based incentives
Hybrid Work: Enjoy the flexibility of a hybrid schedule, with 3 days per week on-site and 2 days remote
20 days of annual vacation
10 paid holidays
additional paid leave for qualifying life events
extra vacation based on seniority after 4 years of service
Comprehensive medical, dental, and vision coverage
ATEME covers 60% of benefit premiums
Life & AD&D insurance
Internet Reimbursement: Up to $120 CAD per month toward eligible home internet expenses
Mobile Phone Reimbursement: Up to $90 CAD per month toward eligible mobile phone expenses
Technology Allowance: Receive up to $580 CAD toward a new device every 3 years