Support & Data Specialist

OBXtek•Dc, DC

9d•Onsite

About The Position

OBXtek is seeking a Support & Data Specialist to assist The Data & Systems Support Team, which ensures critical information is captured as USAID winds down its operations. The Support Specialist provides user support related to e-GOV systems, vendor profile administration and data quality control.

Requirements

Candidates must have no prior work experience with/for USAID
Have or be able to obtain a Public Trust
At least 5 years of direct experience managing large data sets and information systems at a USG department/agency.
Bachelor’s degree in Management Information Systems or equivalent.
Ability to diagnose and resolve basic technical issues with eGov applications.
Excellent communications skills.
Customer service experience required
Ability to quickly learn new eGOV and Agency specific systems/applications.

Nice To Haves

Knowledge of Service Now preferred.

Responsibilities

Provide system support for users on all applications listed below that are maintained by the Systems Support Division of M/OAA/SSG (Systems Support Group).
Troubleshoot user issues with the following e-GOV systems: FPDS-NG (Federal Procurement Data System-Next Generation) System for Award Management (SAM)/Entity Information): Assist users with vendor assistance on System for Award Management (SAM) registration to include: obtaining a Unique Entity Identifier (UEI) and proper NCAGE (NATO Commercial and Government Entity) or CAGE Code
Provide Tier 1 and Tier 2 support utilizing Service Now including.
Assign newly created tickets within team.
Reassigning tickets to appropriate teams as needed
Provide additional support as needed to Agency A&A professionals on SAM (Entity Information) and FPDS-NG.
Manage Agency vendor records including creation of new vendors, updates to existing vendors, and syncing data with SAM.gov vendor extracts.
Assist with the daily loading of SAM.gov vendor extracts into Agency systems
Provide support for data quality initiatives such as: Processing vendor corrections.
Making corrections to reported data based on A&A professional requests.
Assisting with data entry in various systems as part of Agency cleanup initiatives