Support Coordinator

FAMILY SUPPORT SERVICES OF SUNCOAST LLC•Largo, FL

8d•Onsite

About The Position

Provides support to the Placement and Care Coordination department, including cross-training with various department roles to offer coverage as needed, assisting with client outreach and documentation, tracking and following up on data requirements (i.e. Baker Acts, CBHAs, funding letters, referrals, etc.), assembling and distributing materials for community partners, submitting placement referrals for youth, seeking and keeping record of placement resources, and facilitating discussion or offering mentorship for foster parents with unstable placements. The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Requirements

High school diploma or GED required.
Two or more years of experience in a clerical, data management or related field.
Valid driver’s license.
Ability to represent self and the organization in a professional manner
Ability to work independently with little direct supervision
Ability to think and write creatively
Ability to assess a situation and make appropriate recommendations/decisions
Ability to research, organize and analyze data
Ability to solve problems and to think through critical, time sensitive issues
Ability to establish and maintain relationships
Ability to work collaboratively with staff at all levels in the organization
Ability to follow through on commitments, projects and responsibilities
Ability to speak effectively before small and large groups
Ability to calculate figures and amounts
Ability to maintain confidential information
Knowledge of State, Federal and local employment laws
Knowledge of Recruitment and retention practices
Strong Written and Verbal Communication
Strong follow-up and follow through
Strong organizational and time management
Proficiency in Excel and Microsoft Word
Clear a Level II Background screening (Live Scan)
Clear a reference check
Clear a local background check from the County in which you reside
Clear a substance abuse screen
Provide a copy of all degrees prior to your first day of employment
Clear an E-Verify check

Nice To Haves

College degree preferred.
Prior experience in social services preferred.
Prior experience working with Senior Management preferred.

Responsibilities

Serve as a primary point of contact for internal staff, caregivers, case managers, providers, and community partners by responding to inquiries, documenting requests, and routing them to the appropriate personnel.
Provide administrative and operational support to the Care Coordination and Placement teams to facilitate timely and effective service delivery and placement for children and families.
Maintain case records and documentation across agency systems, assist with data tracking, monitor completion of required assessments and tasks, and support the processing of transportation logs, placement forms, daycare packets, enhanced rate forms, and related documentation.
Maintain provider directories, resource lists, and tracking tools to ensure accurate placement and referral information.
Retrieve, distribute, and manage records from agency systems and external databases, including FSFN, Binti, FL Shots, and other approved platforms.
Support service referral processes by coordinating referral documentation, maintaining invoice tracking, and uploading referral records as tasked.
Assist with placement operations by securing emergency daycare, tracking utilization, preparing invoices and reports, submitting ELC referrals and placement verification forms, and monitoring placement-related data.
Develop and maintain operational schedules and tracking tools, including phone schedules, CTS tracking, placement on-call schedules, out-of-state residential directory, and other assigned reports.
Attend multidisciplinary meetings, staffings, and team calls.
Complete related follow-up activities as assigned.
Prepare, organize, upload, file, and distribute correspondence and documentation while ensuring accuracy, completeness, and compliance with agency standards.
Utilize office technology and case management systems to support data entry, reporting, communication, and document management.
Perform other administrative, coordination, and special project duties as assigned in support of departmental and organizational objectives.
Perform other duties as needed.