Support Coordinator

Home Group • Sunderland, MA

8d • Onsite

About The Position

Come and join a team that truly cares and empowers customers to live their best lives. As our Support Coordinator, you’ll help customers build the life skills they need to live independently. We provide accommodation for customers 18+ who are homeless or at risk of homelessness that have a diagnosed mental health condition. By supporting our customers, you’ll also help make our service a great place to work, unleashing the potential of colleagues and delivering excellent outcomes.

Requirements

• Experienced in creating person-centred support plans, risk assessments, and reviews.
• Skilled in coordinating and assessing customer referrals.
• Able to work independently, stay calm under pressure, and demonstrate resilience.
• Confident challenging behaviours that don’t align with our values.
• Empathetic and passionate about supporting customers in housing or care settings.
• Basic Microsoft Word and Excel skills required.
• Confident using technology for support plans, training, and collaboration.
• Enhanced DBS check required (we cover the cost).

Responsibilities

• Work with a team of Support Coordinators to deliver a high-quality service that meets Home Group’s KPIs.
• Support customers to build independence and achieve their goals under the guidance of your Senior Client Service Manager, whether this be understanding relationships to addressing substance abuse.
• Assist customers with varied needs including mental health, housing, and complex behaviours and risk.
• Create and update support plans and conduct risk assessments, helping customers with daily tasks like cooking, budgeting, and moving to on into the community.
• Ensure properties are clean, safe, and welcoming, helping reduce voids.
• Enjoy time for meaningful interactions and collaboration, no rushing your chats with customers.

Benefits

• 34 days leave, (including bank holidays and a “me day”)
• Paid time off for volunteering
• Matching Pension contributions (up to 7%25, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed