Support Coordinator

Suburban Automotive Services • Lake Orion, MI

6d

About The Position

As the Support Coordinator, you will support the Company Vehicle Operations (CVO) program by providing customer service and operational assistance to program participants and internal departments. You will respond to inquiries related to vehicle ordering, program rules, and guidelines while working cross-functionally with Stellantis departments, employees, and dealerships to resolve issues and ensure compliance with program requirements. This role requires strong organizational, analytical, and communication skills to manage inquiries, track cases, and support program operations effectively. Support Coordinator Responsibilities Include: Respond to email and phone inquiries regarding vehicle ordering, CVO program rules, and program guidelines. Pull, interpret, and analyze data to support program operations and reporting needs. Track and manage customer issues, including information gathering, documentation, case tracking, and escalation when necessary. Coordinate communication between program participants and cross-functional teams, including HR, Lapeer Road Marshaling Center, Legal, and other departments. Ensure program participants comply with CVO policies and program requirements. Work with Stellantis departments, dealerships, and other partners to identify and resolve program-related issues. Assist with reporting on customer issues, trends, and operational insights. Demonstrate strong interpersonal and communication skills while interacting with employees at all levels. Maintain high levels of organization and attention to detail in all tasks and case documentation. Utilize analytical, customer service, and problem-solving skills to address challenges effectively. Maintain strict confidentiality when handling sensitive program or participant information. Adhere to Suburban Automotive Service’s DRIVEN values and align business practices to support the SAS mission and vision. Support Coordinator Qualifications and Skills: Ability to read, write, and speak English. Must meet company background check and drug screen requirementsConsistent work history and attendance record. Five (5) or more years of customer service experience. Ability to multitask with strong follow-up skills. Strong analytical, problem-solving, and organizational skills with high attention to detail. Demonstrated ability to meet deadlines and achieve objectives in a fast-paced environment. Proficient in Microsoft Office, including Excel, Word, Outlook, PowerPoint, Access, and OneDrive. Ability to communicate effectively and professionally with employees at all levels. Proven ability to handle confidential and sensitive information with discretion. High School Diploma or GED required. Support Coordinator Working Conditions and Physical Demands Include: 90% of the time, this job will be completed while sitting. 10% of the time, this job will be completed while walking and standing.

Requirements

• Ability to read, write, and speak English.
• Must meet company background check and drug screen requirementsConsistent work history and attendance record.
• Five (5) or more years of customer service experience.
• Ability to multitask with strong follow-up skills.
• Strong analytical, problem-solving, and organizational skills with high attention to detail.
• Demonstrated ability to meet deadlines and achieve objectives in a fast-paced environment.
• Proficient in Microsoft Office, including Excel, Word, Outlook, PowerPoint, Access, and OneDrive.
• Ability to communicate effectively and professionally with employees at all levels.
• Proven ability to handle confidential and sensitive information with discretion.
• High School Diploma or GED required.

Responsibilities

• Respond to email and phone inquiries regarding vehicle ordering, CVO program rules, and program guidelines.
• Pull, interpret, and analyze data to support program operations and reporting needs.
• Track and manage customer issues, including information gathering, documentation, case tracking, and escalation when necessary.
• Coordinate communication between program participants and cross-functional teams, including HR, Lapeer Road Marshaling Center, Legal, and other departments.
• Ensure program participants comply with CVO policies and program requirements.
• Work with Stellantis departments, dealerships, and other partners to identify and resolve program-related issues.
• Assist with reporting on customer issues, trends, and operational insights.
• Demonstrate strong interpersonal and communication skills while interacting with employees at all levels.
• Maintain high levels of organization and attention to detail in all tasks and case documentation.
• Utilize analytical, customer service, and problem-solving skills to address challenges effectively.
• Maintain strict confidentiality when handling sensitive program or participant information.
• Adhere to Suburban Automotive Service’s DRIVEN values and align business practices to support the SAS mission and vision.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED