Support Coordinator
LifeWise Academy
18h•$48,000•Remote
About The Position
We are looking for a gospel-centered, results-driven and detail-oriented Support Coordinator to join our team. This full time position will operate out of our headquarters in Hilliard, Ohio or remotely and will focus on bringing outstanding customer service and support to our partners, employees and volunteers.
Requirements
- A mature personal Christian faith consistent with the LifeWise Academy Statement of Faith
- Ability to work with and effectively communicate with users of all levels of knowledge and skill
- Exceptional customer service
- Advanced ability to anticipate, diagnose, and problem solve
- Proficient computer skills, including Google Workspace
- Strong verbal and written communication skills
- Comfortable with routinely shifting demands
- High degree of attention to detail
Nice To Haves
- Bachelor's degree (preferred)
Responsibilities
- Respond to incoming Support Tickets by providing clear, accurate and professional assistance
- Triage Support Tickets by identifying priority levels and escalating issues to appropriate team members when necessary
- Answer phone calls and live chats
- Manage general inquiry emails
- Assist with ongoing CRM data maintenance (Salesforce)
- Maintain process documentation and collaborate with team members
- Complete a wide variety of administrative tasks and projects
- Assist with in-person and virtual events
Benefits
- Medical, dental, and vision coverage for qualified employees
- Retirement plan, including employer match
- Generous PTO for qualified employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
