Support Coordinator

McKenney's•Charlotte, NC

8d•Onsite

About The Position

The Support Coordinator plays a key role in ensuring the seamless execution of project administrative and operational support functions across a project within company. This position is responsible for assisting project teams, coordinating resources, and providing high-quality customer and internal support. The Support Coordinator will act as a central point of communication to help drive efficiency, accuracy, and accountability within McKenney’s project operations.

Requirements

High school diploma or GED required.
2+ years of experience in commercial construction, customer service, or project support experience.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Strong written and verbal communication skills.
Ability to organize and prioritize multiple tasks in a fast-paced environment.

Nice To Haves

Associate’s or Bachelor’s degree in Business Administration, Project Management, or a related field.
Previous experience in construction, engineering, facilities management, or a related industry.
Experience with ERP or project management software (e.g., SAP, Procore, CMiC).
Familiarity with document control processes and contract administration.
Strong organizational skills with keen attention to detail and accuracy.
Excellent problem-solving skills and ability to anticipate needs.
Demonstrated ability to work collaboratively and build strong working relationships.
Customer-focused mindset with a commitment to delivering exceptional service.
Adaptability to changing priorities and willingness to learn new processes.
Ability to maintain composure under pressure and meet tight deadlines.

Responsibilities

Provide support to project managers, field teams, and department leadership.
Serve as a liaison between internal teams, vendors, subcontractors, and customers to ensure accurate communication, scheduling, and documentation.
Prepare, review, and distribute reports, schedules, and project-related documents.
Assist in the coordination of meetings, appointments, and logistics for projects.
Track, monitor, and maintain project records, documentation, and compliance requirements.
Support billing and invoicing processes by collecting data, verifying accuracy, and ensuring timely submission.
Identify opportunities for process improvement and collaborate with teams to implement solutions.
Promote and uphold McKenney’s safety absolutes, best practices, and company culture
Participate in project planning and execution to maximize SQPCE performance
Maintain confidentiality and handle sensitive information in a professional manner.