ECF CHOICES Support Coordinator (Greene, Washington County)

BlueCross BlueShield of Tennessee • Johnson City, TN

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About The Position

ECF Choices is seeking a Support Coordinator to serve members in Greene and Washington County, Tennessee. ECF CHOICES supports people with intellectual and developmental disabilities in living as independently as possible and pursuing employment in their communities. The Support Coordinator holistically supports members’ physical, behavioral, and social needs and helps them achieve personal goals. The role involves partnering with members and families, coordinating with clinical and social support colleagues, assessing needs, arranging appropriate services, and monitoring service provision. The position requires travel to members’ homes; mileage is reimbursed. The stated schedule is 8:00 a.m. to 5:00 p.m., with no on-call duty. Preference is given to candidates who live in Greene or Washington County.

Requirements

• At least 2 years of experience in the healthcare industry or in an operations-type environment.
• Valid driver’s license.
• Ability to work independently with minimal supervision or in a team environment while sharing responsibility, roles, and accountability.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Ability to solve problems and manage multiple assignments with critical deadlines.
• Strong oral and written communication skills.
• Strong interpersonal and organizational skills; ability to manage multiple tasks reliably and with a strong work ethic.
• Meet one of the listed education or qualification pathways: RN; a B.S. in social work, nursing, education, a human service or healthcare profession, or another related field; meet federal requirements for a Qualified Developmental (or Intellectual) Disabilities Professional (QDDP or QIDP); or, in lieu of a degree, have 5+ years of experience as an independent Support Coordinator or case manager for recipients of a 1915(c) HCBS Waiver and have completed the Personal Outcome Measures Introduction and Assessment Workshop trainings established by the Council on Quality and Leadership.
• Employees who routinely operate a company, personal, or rental vehicle for company business must meet Driver Safety Program guidelines, including maintaining a valid driver’s license, applicable auto insurance compliance, and an acceptable motor vehicle record.
• Various immunizations and/or associated medical tests may be required.
• Must complete a digital literacy assessment.

Nice To Haves

• Current Developmental Disabilities Nurses Association certification: Certified Developmental Disabilities Nurse (CDDN) for RNs or Developmental Disabilities Nurse (DDC) for LPNs, as applicable.
• Licensed Master Social Worker or Licensed Clinical Social Worker.
• Preference for candidates who live in Greene or Washington County.

Responsibilities

• Partner with members and families to identify supports and direct services that meet personal goals related to health, employment, and independent or community living.
• Collaborate with clinical and social support colleagues to address each member’s physical, behavioral health, and long-term service needs.
• Conduct thorough, objective face-to-face visits and assess members’ physical, behavioral, functional, psychosocial, financial, employment, and independent-living status and needs.
• Perform intake, enrollment, and ongoing assessments.
• Develop and maintain Person-Centered Plans.
• Apply criteria to authorize appropriate home- and community-based services, confirm services are provided, and ensure members’ needs are met.
• Monitor and maintain overall service provision.
• Help members find and maintain competitive, integrated employment.
• Navigate challenging relationships to help ensure members receive necessary services.

Benefits

• Mileage is reimbursed for travel to members’ homes.

What This Job Offers

• Job Type: Full-time