John Deere Support Center

C & B • Sioux Falls, SD

1d • Onsite

About The Position

C & B Operations, LLC is seeking a Support Center Representative for their Field Support Office in Sioux Falls, SD. This role focuses on enhancing customer satisfaction and loyalty by managing inbound and outbound customer communications (calls, texts, emails) for products and services offered across C & B's dealerships. The company is a progressive organization with 35 years of growth, operating thirty-eight John Deere dealerships in six states.

Requirements

• Ability to use computer software such as Microsoft Office Suites, business systems, and internet applications
• Flexibility to travel to stores when required
• Ability to problem solve by using all available resources
• Outstanding customer service and communications skills
• High school diploma or related required
• Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling

Nice To Haves

• Ag industry knowledge-preferred
• Related technical degree preferred

Responsibilities

• Provide effective solutions to customer needs in a timely manner via telephone, e-mail and other communication methods.
• Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable.
• Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.
• Take responsibility to ensure customer interactions always result in an effective and timely solution.
• Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions).
• Participate in ongoing training to continually develop technical knowledge and skill sets.
• Develop and deliver training to customers and employees during off-season periods.
• Meet requirements for contact center metrics (# of calls, problem resolution, etc.).
• Follow Case Management requirements (problem/resolution).

Benefits

• Competitive pay based on your experience
• Medical, Dental, Vision, and Accident Insurance
• Short-Term Disability
• Life Insurance
• 401K with generous match
• Progressive Paid Time Off and Paid Holidays
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED