Support Center Receptionist

Bluegrass Care Navigators • Lexington, KY

2d • Onsite

About The Position

The Support Center Receptionist II serves as the first point of contact for all inbound calls to BCN. In this role, the Receptionist exemplifies BCN’s core values—Excellence, Innovation, Sustainability, Diversity, Compassion, Integrity, Respect and Dignity, and Teamwork—by providing exceptional customer service to both internal and external callers. The Receptionist must be able to manage a wide variety of callers and call types, utilizing technology and adhering to established policies and procedures. In addition to reception responsibilities, this position supports the entry of Service Line referrals into BCN, manages referral databases, and provides customer service related to potential patient admissions.

Requirements

• Past customer service experience required.
• Must demonstrate exceptional interpersonal relationship skills necessary to interact in a positive, compassionate, and professional manner with all types of callers (i.e. patients/clients' families, referral sources, partners, and BCN team members).
• Must have the ability to organize, prioritize, and manage multiple, competing priorities with great attention to detail, accuracy, customer experience, and confidentiality.
• Must demonstrate the ability to maintain accountability to required outcomes/metrics and work independently and creatively while functioning as part of a cooperative, coordinated team.
• Ability to exercise judgment and discretion in confidential matters.
• Able to cope with family emotional stress and tolerant of individual lifestyles.
• Ability to partner with multiple clinical teams to ensure excellence in customer service.
• Must have strong working knowledge of phone and computer equipment.
• Team members will be expected to comply with Bluegrass Care Navigators (BCN) Employee Health, infectious disease, and vaccination policies.
• Must be a licensed driver with an automobile in good working order, that is insured in accordance with state minimum requirements.

Nice To Haves

• Associate degree in a business-related field preferred.
• Business/office operations experience preferred preferably in healthcare.
• Knowledge of medical terminology is preferred.

Responsibilities

• Serves as the first point of contact for all inbound calls to BCN.
• Manages a wide variety of callers and call types, utilizing technology and adhering to established policies and procedures.
• Supports the entry of Service Line referrals into BCN.
• Manages referral databases.
• Provides customer service related to potential patient admissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree