Support Center Coach

Guidehouse•Dc, DC

1d•Remote

About The Position

Guidehouse is seeking a Support Center Coach to support a public diplomacy office at the Department of State. This office is responsible for strengthening the effectiveness of public diplomacy practitioners by streamlining access to Department resources, enhancing tailored support, and improving transparency and coordination across bureaus so that public diplomacy practitioners can do their jobs more effectively. As a Support Center Coach, you will manage a portfolio of missions (embassies, consulates, and domestic public diplomacy offices) and serve as the primary liaison between the public diplomacy practitioners at these missions and the support services offered by the Bureau and Department. In this fast‑paced, service‑oriented role, you will field and triage incoming requests, conduct consultations with practitioners to identify their needs, identify solutions, and connect them with subject-matter expertise across the Department. The Support Center Coach will provide coaching sessions to empower self-discovery and accountability for their practitioners, as needed. Drawing on coaching best practices used across the Support Center- such as asking open-ended questions, practicing empathy, ensuring psychological safety, and detaching from specific outcomes so that the practitioner(s) can find solutions that work for them and their teams. Coaches guide practitioners in identifying solutions that work for their teams and local contexts. Some practitioner needs will have straightforward answers available through Department resources; others will be complex and require the Coach to use coaching skills, facilitation techniques, and problem‑solving approaches to support the practitioner in navigating challenges.

Requirements

An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance
Bachelors Degree
Previous experience working in public diplomacy for the Department of State.
FIVE (5) years or more experience in a leadership role that required improving individual, team, and organizational performance.

Nice To Haves

ICF Coaching certified
Ability to work in a dynamic and collaborative team environment
Ability to bridge cultural and language barriers while working with clients where English may be a second language
Ability to learn and adopt concepts and strategies related to strategic planning, monitoring and evaluation, audience analysis, best practices and techniques
Ability to travel internationally to any location requested
Ability to view problems from multiple angles and apply a variety of solutions to solving them
Ability to professionally represent Guidehouse when participating and leading client-facing discussions and meetings
Excellent attention to detail
Excellent organizational, written, and oral communication skills

Responsibilities

Manage a portfolio of missions (embassies, consulates, and domestic public diplomacy offices).
Serve as the primary liaison between public diplomacy practitioners and support services.
Field and triage incoming requests.
Conduct consultations with practitioners to identify their needs.
Identify solutions and connect practitioners with subject-matter expertise.
Provide coaching sessions to empower self-discovery and accountability.
Guide practitioners in identifying solutions that work for their teams and local contexts.
Use coaching skills, facilitation techniques, and problem-solving approaches to support practitioners in navigating challenges.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend