Support Associate

Aspire Indiana Health, Inc.•Carmel, IN

8d•Onsite

About The Position

The Support Associate serves as the welcoming first point of contact for the Carmel Administrative Office, providing respectful, responsive, and confidential support to visitors and team members. This onsite role manages phones, mail, and routine front-office needs; connects people with the appropriate Aspire resources; maintains accurate records and documentation; builds positive working relationships across the organization; and follows organizational, compliance, and safety requirements while demonstrating Aspire’s values. This position is full time, in-person Monday - Friday from 8:00am - 5:00pm on-site in Carmel, IN.

Requirements

High School Diploma or Equivalent required
Notary Public or eligible to become one
Minimum one (1) year experience in healthcare required
Must have intermediate computer skills with Google Suite
Must have reliable transportation to attend trainings and/or meetings
Ability to communicate effectively in person, by phone, email or video to exchange information more than 50% of the time

Nice To Haves

medical front office experience highly preferred
Previous experience in a mental health/behavioral health setting and/or medical office setting preferred

Responsibilities

Greet visitors, vendors and team members; manage visitor sign-in/badges as applicable; provide directions; maintain a welcoming, professional front-office environment.
Answer the administrative main line, identify caller needs, provide basic public information, route calls appropriately, and escalate unusual or urgent concerns.
Receive, sort and distribute incoming mail and deliveries; prepare outgoing/interoffice mail; maintain mail and shared-office supplies; receive orders and identify low-stock items.
Serve as a starting point for basic administrative questions and connect team members to the appropriate department, resource, supplies or equipment.
Manage the Facilities ticketing system by receiving, reviewing, documenting, and routing requests; monitor open tickets and follow up as needed; communicate status updates; and help ensure requests are addressed and closed in a timely manner.
Receive and document returned badges, keys/fobs and technology; maintain appropriate chain of custody; securely route items to Facilities, People Operations or IT. IT retains responsibility for technology inventory, wiping, inspection and disposition. Create badges for employees.
Help visitors locate conference rooms; support basic meeting setup and signage; monitor the readiness of the lobby, mailroom, conference rooms and other shared administrative spaces; report housekeeping or maintenance concerns.
Serve as an intake point for routine building issues and route them to Facilities; maintain front-desk signage, temporary notices, and current department/location contact information.
Provide organizational notary services when authorized; maintain required records and supplies; know emergency contacts and procedures and assist with visitor accountability during emergencies.
Collect, sort, track, and maintain facilities-related receipts and documentation; organize and clean up shared Google Drive folders to ensure records are accurate, accessible, and appropriately maintained.

Benefits

Group Medical (PPO and HSA Plans)
Affordable visits, labs, and prescriptions through Aspire Indiana Health clinics
Health Savings Account
Group Dental and Vision Plans
Prescription coverage, including low copays on all covered medications through select pharmacy locations
Employee Wellness Program
Group Life, AD&D Insurance
Long Term Disability
Short Term Disability
Paid-Time Off (PTO)
Paid Holidays
Paid Bereavement
Retirement Plan with generous employer match - Up to 6% match
Employee Referral Bonus Program
Your Money Line Financial Wellness Program