SUPPORT ASSOCIATE - I & D
About The Position
The Support Associate demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. This individual is responsible for receptionist duties, responding to telephone inquiries, using the Radiology Information System (RIS) for data query and entry, and preparing images to be sent to outside sources. They are also the first contact/liaison for basic Picture Archive Communication System (PACS) support. A primary aspect of this role includes positive relations with patients, guests, physicians, co-workers and other departments.
Requirements
- High school diploma or equivalent, with post high school vocational training or experience in clerical and computer skills
- Medical terminology course
- Anatomy course
- Knowledge of standard office equipment (fax, copy machine, printers)
- Ability to flex work schedule in order to meet staffing needs
- Ability to multi-task, rotate and function independently in patient reception, responding to telephone inquiries, and providing basic support for PACS/RIS/PowerScribe.
- Ability to work under stressful situations with a positive attitude
- Able to stand and/or sit for long periods of time.
Responsibilities
- Contributes to organization success targets for net operating margin.
- Models Covenant’s Mission, Vision and WE CARE Values of Extraordinary Care for Every Generation.
- The PACS Support Associate has no clinical contact with patients.
- Uses excellent customer service skills to greet and service patients
- Moves outpatients through the registration/ordering process in a timely, professional manner
- Assists patients in the completion of hospital forms
- Prepares orders for the technical staff
- Maintains paperwork/documentation per established protocols
- Explains examination preparations for tests done in the Imaging and Diagnostic Services Department
- Answers the telephone, using established telephone etiquette skills
- Transfers phone inquiries appropriately
- Faxes reports, using established protocols
- Uses the RIS/PACS for retrieval of information to respond to inquiries within the scope of their duties
- Provides basic PACS/RIS/PowerScribe support
- Assists Radiologist, IDS technical staff, Referring Physicians, Patient Services, O.R., ECC, and Physician offices with common troubleshooting issues
- Reconciles level 1 errors in PACS Monitors QC Program and responds to tickets in a timely manner
- Audits Pending Lists to ensure reports are completed
- Maintains proficiency in all computer functionally necessary to perform job duties (RIS, PACS, QC, email, etc.)
- Burns CD copies for outside requests.
- Follows HIPAA/ROI guideline when releasing images/Reports
- Imports images from outside facilities
- Returns outside films according to established protocol
- Scheduling procedures
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
