Support Associate - Front Office (Urology)

Dayton Physicians Network•Centerville, OH

7d•Hybrid

About The Position

Dayton Physicians Network is looking to add a Support Associate - Front Office to their independently owned Urology practice. The Front Office Support Associate provides support to all functions within the medical office. Duties include answering and routing incoming calls, patient check-in and out, collecting co-payments/deductibles, updating patient demographic information, scheduling appointments, pulling, filing, and scanning medical records, and various administrative tasks as required. The position emphasizes work-life balance with a Monday-Friday schedule from 8:00 am to 4:30 pm, with no evenings, weekends, or holidays. The role may involve floating to the Englewood office location as needed. Employees are expected to embrace and demonstrate the CARES model (Compassion, Accountability, Respect, Excellence with Innovation, Service through Collaboration) and customer service expectations.

Requirements

High School Diploma or GED
At least one (1) year of previous experience working in a Medical Office or administrative position
Excellent oral and written communication
Working knowledge of Microsoft Office, including Word, Excel and Outlook
Experience working with a Practice Management system
Attendance and punctuality are essential requirements of this position

Nice To Haves

2-3 years’ experience is preferred

Responsibilities

Answer and route incoming calls
Patient check in and out
Collect co-payments/deductibles
Update patient demographic information
Schedule appointments
Pull, file, scan medical records
Various administrative tasks as required
Obtains, verifies and updates patient demographic information
Collects and records co-payments and/or deductibles
Verifies charts contain all necessary paperwork
Schedules return appointments, as required
Scans medical records for EMR as needed or requested
Ensures patient waiting area is free from trash and clutter
Assists other office support positions as needed or requested
Follow all health care privacy and safety rules and adheres to Dayton Physicians Core Values
Other duties as assigned