Support Associate - Front Office (Oncology)

Dayton Physicians Network•Troy, OH

1d•Onsite

About The Position

The Front Office Support Associate provides support to all functions within the medical office. Duties to include, but are not limited to: answer and route incoming calls; patient check in and out; collect co-payments/deductibles; update patient demographic information, schedule appointments; pull, file, scan medical records; various administrative tasks as required. This role is part of the Oncology team at the Troy location.

Requirements

High School Diploma or GED
At least one (1) year of previous experience working in a Medical Office or administrative position
Excellent oral and written communication
Working knowledge of Microsoft Office, including Word, Excel and Outlook
Experience working with a Practice Management system
Attendance and punctuality are essential requirements of this position

Nice To Haves

2-3 years’ experience is preferred

Responsibilities

Answer and route incoming calls
Patient check in and out
Collect co-payments/deductibles
Update patient demographic information
Schedule appointments
Pull, file, scan medical records
Various administrative tasks as required
Obtains, verifies and updates patient demographic information
Collects and records co-payments and/or deductibles
Verifies charts contain all necessary paperwork
Schedules return appointments, as required
Scans medical records for EMR as needed or requested
Ensures patient waiting area is free from trash and clutter
Assists other office support positions as needed or requested
Follow all health care privacy and safety rules and adheres to Dayton Physicians Core Values
Other duties as assigned