Support Analyst Enterprise Systems (Full Time, Day)

NorthBay Health • Fairfield, CA

4d

About The Position

At NorthBay Health, the Entry-Level Support Analyst – Enterprise Applications
provides front-line support and basic system maintenance for enterprise
applications such as Cloudspace, and UKG. This role serves as a liaison between
end users and the IT department, ensuring timely issue resolution, effective
communication, and continuous improvement in system usability and performance.
With guidance from senior analysts and team leads, the Support Analyst assists
in gathering requirements, performing system builds, executing test scripts,
troubleshooting issues, and ensuring successful delivery of technology solutions
that support clinical and business workflows across the organization. The ideal
candidate has strong communication skills, attention to detail, and a desire to
grow within a healthcare IT environment.

Requirements

• strong communication skills
• attention to detail
• a desire to grow within a healthcare IT environment

Responsibilities

• Respond to and resolve Tier 1 tickets related to enterprise applications.
• Assist users with navigation, functionality, and workflow questions.
• Escalate complex or unresolved issues to senior analysts or application leads.
• Document support activities, issues, and resolutions in the IT ticketing system.
• Participate in testing and validation during system upgrades and build changes.
• Learn and maintain knowledge of clinical workflows and how they are supported by the applications/technologies we support.
• Assist in the design, build, testing, and implementation of applications.
• Participate and support in requirements gathering session with clinical and operational stakeholders.
• Document workflows, issues, and solutions.
• Support troubleshooting of basic system issues and coordinate with senior analysts or vendor technical support as needed.
• Participate in end-user support and training activities, including go-live events and help desk support.
• Work collaboratively with project teams and cross-functional departments to meet deadlines and goals.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed