Enterprise Systems Analyst

Tennessee Board of Regents•Cleveland, OH

6d•$62,034 - $77,543•Onsite

About The Position

The Enterprise Systems Analyst serves as a functional and technical expert supporting Cleveland State’s Enterprise Resource Planning (ERP) environment and associated third-party applications. The role is responsible for troubleshooting, maintaining, and enhancing enterprise systems across Student Services and Operations while working closely with IT, internal departments, and external vendors. Internally, this includes Financial Aid, Admissions, and Registration. The analyst ensures effective implementation of new applications, supports data reporting initiatives, and streamlines business processes for increased efficiency and compliance.

Requirements

Associate’s degree from an accredited institution.
The degree must be in Computer Science, Data Analytics, or a related field.
Minimum of three (3) years of experience in any combination of: Information systems (e.g., supporting/administering applications, troubleshooting issues, working with databases, implementing/configuring/supporting systems, etc.)
Data analytics (e.g., analyzing datasets, developing reports, validating/organizing data, etc.)
SQL (Structured Query Language) report writing/data visualizations (e.g., Argos, Power BI, writing/creating reports, interpreting/communicating reports, etc.)
Complex technical concepts (e.g., ability to translate details for non-technical and functional users, etc.)

Responsibilities

Provide technical and functional support for ERP (Enterprise Resource Planning) modules and third-party applications, including Slate, Axiom, Automic/UC4 (Universal Controller 4), ARGOS (Ellucian Banner), DegreeWorks, DynamicForms, Banner Document Management, TN FAST (Tennessee Financial Accounting & Support Technology), DOE (Department of Education) Systems, and NextGen.
Troubleshoot system issues, assist users with navigation and functionality, and address technical queries.
Coordinate with IT (Information Technology), vendors, TBR IT, and Cleveland State’s main campus for system maintenance, upgrades, and patches to ensure reliable performance and integration.
Communicate system updates, solutions, and changes to users.
Lead/support implementation of third-party applications, integrating them with the ERP system and aligning with institutional goals and user needs.
Coordinate with cross-functional teams and vendors for deployment, testing, and post-implementation support.
Manage timelines, schedules, system access, version control, and renewal cycles to ensure timely and successful deployment.
Facilitate communication among stakeholders and provide updates on system functionality and project progress.
Support institutional and regulatory reporting, including Census, Enrollment, Graduation, Clearinghouse, Gainful Employment, Financial Reporting, and FISAP (Fiscal Operations Report & Application to Participate), ensuring timely and accurate submission.
Monitor and maintain data integrity across systems through reconciliations, audit queries, error correction, and compliance with federal, state, accreditation, and institutional standards.
Develop, maintain, and utilize reporting systems and tools, including ARGOS, SQL, Power BI, and Python, to build dashboards and generate reports for analysis and decision-making.
Provide accurate data for reporting to support compliance and decision-making.
Design and manage automated workflows to improve Student Affairs operations, including registration, grading, financial aid, and graduation processes.
Identify and implement process improvements to streamline procedures and increase efficiency through automation and data-driven decisions.
Ensure compliance with institutional policies, FERPA, and data governance standards.
Develop and maintain system and application documentation, including user guides and manuals.
Train end users on supported systems and provide hands-on assistance during training.
Support departments in interpreting and analyzing data.
Regularly review and update documentation to ensure accuracy.
Maintain and update web content on the campus intranet.
Ensure accurate forms and information are accessible to users.
Provide relevant content and resources for campus stakeholders.
Regularly review and update processes to maintain accuracy and usability.
Serve on various college committees as appropriate.
Participate in professional development activities.
Perform other duties as assigned.

Benefits

Insurance: Health, Dental, Vision, Life, Disability (long and short term), FSA/HAS
Wellness Incentive Program (if enrolled in health)
Educational Assistance: Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement
Employee Assistance Program
Longevity Pay
Retirement Options: State of TN Pension (TCRS), 401a, 401k with $50 match, 403b, and 457
Fourteen (14) Paid Holidays/Year
Sick and Annual Leave
Sick Leave Bank
State Employee Discount Program with over 900 merchants