Support Administrator, SNOC/Service Desk

Invenergy•Chicago, IL

12d•$88,000 - $108,000•Hybrid

About The Position

As a System Administrator, you will operate in a Microsoft Windows-based environment supporting both IT and OT systems, including control center operations. You will serve as the final point of escalation for the Service Desk, owning complex incident resolution across enterprise systems and sites. This role supports a 24x7 operational model, primarily after-hours monitoring, incident response, and participation in on-call rotation to ensure continued system availability and rapid response to critical issues.

Requirements

Bachelor’s Degree in Information Technology, Computer Science, or related field required
Three (3+) years of experience supporting enterprise IT environments or Service Desk operations
Strong experience with Microsoft environments including Microsoft 365, server and workstation operating systems.
Experience with incident management, escalation, and troubleshooting complex issues
Strong analytical, troubleshooting, and leadership skills
Excellent communication and customer service skills
Eligible to work in the United States without employer visa sponsorship now or in the future.

Nice To Haves

Exposure to networking, systems infrastructure, and OT environments preferred
Experience working in a 24x7 operational or shift-based environment
Technical certifications preferred (Microsoft, CompTIA, or related)

Responsibilities

Serve as the final escalation point for Service Desk incidents and support requests
Own and resolve complex IT and OT issues across control center and remote sites
Monitor and manage assigned tickets, ensuring timely resolution and escalation
Collaborate with server, network, security, and application teams to resolve issues
Participate in IT change management processes and system improvements
Identify trends in support issues and recommend long-term solutions
Maintain documentation and support knowledgebase development
Support 24x7 monitoring of IT and OT systems, including control center operations
Respond to system alerts, outages, and critical incidents during after-hours periods
Initiate incident response efforts including triage, escalation, and coordination
Participate in two-person incident response model when severity triggers are met
Engage and coordinate with primary and secondary on-call resources
Ensure system stability and monitoring continuity during incidents
Perform structured handoffs between shifts to maintain operational continuity