Supply Technician

Army National Guard Units•Fort Dix, NJ

23d

About The Position

This position is for a Supply Technician, Position Description Number D0889000, with the New Jersey USPFO, National Guard. It is a Title 32 dual-status position and requires National Guard membership. Applicants who are not current members must be eligible for immediate membership and employment in the military grade listed in the announcement. The technician serves as a customer point of contact for supply and service problems, investigates and helps resolve complaints, identifies systemic or procedural issues, and recommends corrective actions to improve supply operations.

Requirements

National Guard membership is required; applicants who are not current members must be eligible for immediate membership and employment in the required military grade.
For this Title 32 dual-status position, the permitted military grade range is E-1 through CW3; selectees must meet the grade requirement before the effective date of placement.
General experience, education, or knowledge involving supply actions and deciding courses of action, and using computer and automation systems.
At least 12 months of specialized experience, education, or knowledge involving supply regulations, policies, procedures, and instructions; conducting extensive searches for required information; reconstructing records for complex supply transactions; providing supply operations support; and performing routine supply work based on practical knowledge of standard procedures.
Must be able to obtain a Secret clearance within one year of appointment or hold a security clearance before the appointment start date and provide proof.
Participation in direct deposit is mandatory.
May be required to successfully complete a probationary period, including a one- or two-year probation/trial period.
Must meet federal employment suitability requirements as determined by a background investigation.
Males born after December 31, 1959, must be registered for Selective Service if required.
Applicants who are enlisted and above the permitted military grade must state in their resumes that they are willing to accept a reduction in grade.
Appointments may require assignment to a military unit compatible with the full-time Military Technician (Dual Status) position.

Responsibilities

Identify and resolve customer complaints.
Notify the supervisor of persistent violations of standard procedures.
Analyze customer complaints for trends or evidence of systemic problems.
Serve as the point of contact for customers with supply and service problems.
Follow up to ensure issues are resolved to the satisfaction of customers and the supervisor.
Make regular contact and visits with other organizations to gather information and resolve supply problems.
Recommend corrective action and/or advise the Supply System Analyst of problems requiring in-depth systematic analysis.
Provide input to supervisors and program managers to correct procedural problems on automation and improve overall operations.