Supply Chain Warehousing Functional Lead

Accenture•Houston, TX

19h•Onsite

About The Position

Accenture's Supply Chain & Operations practice focuses on the details of distribution center operations. We help Fortune 500 leaders across various industries design, configure, and implement systems and processes for their warehouses. Our Warehousing & Distribution Engineering team combines functional expertise, operational knowledge, and global delivery capabilities to solve complex warehousing challenges. We are looking for a hands-on WMS functional expert and distribution center operations specialist with deep experience in configuration, fit-gap analyses, process flows, UAT, and go-live support. The ideal candidate has practical expertise in Manhattan Active® WM (or a comparable enterprise WMS platform) and a strong understanding of warehouse operations such as receiving, putaway, wave planning, pick/pack/ship, labor management, slotting, cycle counting, and returns. This role requires the ability to identify operational issues, translate them into WMS configurations or process changes, and effectively guide clients and stakeholders. The role involves significant on-site work at client locations and requires 60-80% travel.

Requirements

Minimum of 5 years of experience in distribution center operations, WMS implementation, or supply chain technology delivery, including at least 4 years in a hands-on WMS functional lead or configuration role on enterprise WMS platforms.
Minimum 3 years hands-on WMS functional expertise—Manhattan Active® WM strongly preferred—including direct experience configuring and validating modules across inbound, outbound, inventory management, wave planning, labor management, and integration to ERP and WCS/WES layers, combined with solid working knowledge of distribution center operations across receiving, putaway, replenishment, pick/pack/ship, cycle counting, returns processing, yard management, and labor management.
Experience leading or directly supporting WMS fit-gap analysis, solution design sessions, requirements documentation, unit, integration, and UAT testing, test script authoring, defect management, triage, go-live readiness assessment, cutover, hyper-care, and post-go-live stabilization in live distribution environments.
Bachelor's degree or equivalent (minimum 12 years) work experience. (If associate degree, must have a minimum of 6 years’ work experience)

Nice To Haves

Manhattan Active® WM certification or formal platform training credentials from Manhattan Associates.
Strong communication and facilitation skills; proven ability to run structured design workshops with diverse client stakeholder groups (operations, IT, finance, HR) and translate outputs into clear, actionable documentation.
Direct experience with labor management systems (LMS), engineered labor standards development, or time-and-motion studies in a distribution or fulfillment environment.
Hands-on experience with slotting optimization tools (e.g., Manhattan Slotting, Blue Yonder Slotting, OPEX or similar) and understand the interplay between slotting, wave strategy, and pick path optimization.
Hands-on experience with Blue Yonder Luminate Warehouse Management, SAP EWM, Oracle WMS Cloud, or other leading enterprise WMS platforms in addition to Manhattan.
Worked in a distribution center in an operations or industrial engineering role (operations supervisor, IE analyst, DC manager) and bring direct floor-level experience managing warehouse processes and teams.
Experience integrating WMS with warehouse automation systems—WCS/WES, AS/RS, conveyor and sortation, autonomous mobile robots (AMRs), or robotic picking solutions.
Lean Six Sigma (Black Belt or Green Belt), APICS CSCP/CLTD, or other supply chain or operational excellence certifications.
Consulting or systems integrator experience delivering WMS implementations for retailers, grocers, 3PLs, e-commerce fulfillment operations, or consumer goods manufacturers.
Earned an MBA or an advanced degree in a related discipline.

Responsibilities

Lead the WMS functional workstream on large distribution center implementation programs, owning requirements gathering, process design, configuration, testing, and go-live for Manhattan Active® WM and comparable enterprise WMS platforms.
Conduct structured current-state assessments of distribution center operations across all functional domains—inbound (receiving, cross-dock, putaway), outbound (wave planning, pick/pack/ship, loading), inventory management (replenishment, cycle counting, location management), labor management, returns processing, and yard management—identifying process gaps, inefficiencies, and WMS configuration opportunities.
Facilitate solution design workshops with client operations, industrial engineering, and IT stakeholders; translate operational requirements into documented functional specifications, configuration decisions, and process design documents aligned with the WMS platform's capabilities and best practices.
Own and maintain configuration workbooks, functional specifications, fit-gap analyses, process flow documentation, and requirements traceability matrices across the full implementation lifecycle, ensuring changes are version-controlled and communicated across project workstreams.
Design and execute end-to-end WMS testing strategies—unit testing, systems integration testing (SIT), and user acceptance testing (UAT)—including test script development, defect logging and triage, regression testing, and go-live readiness certification in partnership with the client, SI, and automation vendors.
Lead WMS cutover planning and execution for go-live events, including parallel processing support, cutover checklists and rehearsals, hyper-care protocols, issue escalation, and post-launch stabilization in live distribution environments.
Design and deliver role-based end-user training programs for warehouse associates, team leads, supervisors, and system administrators across all WMS functional modules; develop training documentation, quick-reference guides, and on-floor job aids.
Support configuration and optimization of labor management systems (LMS), engineered labor standards, slotting programs, wave optimization rules, and warehouse performance dashboards that integrate with or operate adjacent to the WMS.
Apply distribution center operations expertise—flow path analysis, slotting strategy, SKU velocity profiling, labor model design, and staffing ramp planning—in support of new DC launches, facility expansions, and operational transformation programs.
Mentor WMS analysts and junior functional consultants on the engagement team, transferring WMS configuration expertise, DC operations knowledge, and client-facing delivery skills.
Contribute to Accenture’s WMS accelerator library, configuration templates, and methodology assets; support proposal development and solution presentations as a subject matter expert in WMS functional delivery and DC operations.