Supply Chain Tech Lead

Bimbo Bakeries USA•Kansas City, MO

6d•Onsite

About The Position

The Service Supply Chain Tech Lead plays a critical role in ensuring optimal order fulfillment and service execution within the North Aurora DC. This position is responsible for proactively monitoring and resolving service gaps, supporting inbound and outbound operations, and driving continuous improvement in service metrics and inventory accuracy.

Requirements

High School Diploma
One year of customer service experience in distribution center operations, supply chain, or logistics preferred.
Strong analytical skills with the ability to identify and resolve service gaps.
Knowledge of warehouse management systems (WMS) and Oracle systems is a plus.
Excellent communication and collaboration skills.
Ability to work a flexible schedule aligned with operational needs.

Responsibilities

Proactively review order fill at the SKU level for all customer types (Bulk, Pick to Route, Pick to Store) after each wave.
Identify and close gaps through re-runs, inbound execution, and other corrective actions to ensure cuts are invisible prior to final dispatch.
Review order fill across unit, sleeve and case picks as well as full basket metrics.
Communicate service metrics (order fill, on-time delivery) and major service impacts to the DC team and sales for the service area.
Support the WMS Systems Specialists by ensuring execution of the inbound schedule and prioritization of high-impact unloads and replenishments.
Monitor scanning compliance by the DC loading team; identify gaps and associate-level performance issues.
Complete Oracle system requirements to verify all loads are marked as “shipped,” ensuring accurate updates to sales handhelds.
Identify root cause of order fill gaps, with a focus on high-volume cuts, and develop action plans in collaboration with service leads, service managers, and the supply chain team.
Review major claims issues for top-priority sales centers and partner with sales teams to address route-level gaps.
Analyze returned product transactions from LFSP (Multi-step) stores, to ensure proper accountability and disposition.
Investigate daily scrap, determine root causes, and collaborate with bakeries, DC leaders, and planning teams to resolve issues.
Support execution of inventory standard operating procedures to maintain and improve inventory accuracy.