Supply Chain Support Specialist (57624)

DATAPATH INC•Duluth, GA

1d•Onsite

About The Position

The Supply Chain Support Specialist provides essential support to the procurement team by expediting critical orders, managing returns, assisting buyers, and coordinating small operational tasks. This role plays a key part in protecting delivery schedules, maintaining supplier communication, and ensuring the accuracy and flow of procurement activities.

Requirements

High school diploma required.
Two years of clerical, supply chain, or purchasing-related experience preferred.
Working knowledge of supply chain operations and procurement workflows.
Experience with Deltek CostPoint strongly preferred.
Proficiency with Microsoft Office applications (Excel, Outlook, Word).
Strong attention to detail and organizational skills.
Ability to communicate clearly with suppliers and internal teams.
Ability to maintain effective, professional working relationships across departments.

Responsibilities

Send weekly open-order reports to suppliers and request updated status.
Collect ship dates, delivery confirmations, and other milestone updates.
Update the Expedite Purchase Orders screen and adjust due dates as needed.
Work critical items to resolution, including pull-in requests and partial shipments.
Escalate at-risk orders quickly to ensure program delivery timelines are protected.
Initiate RMA requests with suppliers for defective or incorrect materials.
Track returns and follow the process through to credit or replacement completion.
Follow up on aging RMAs and escalate delays as needed.
Maintain an up-to-date RMA tracking sheet.
Process purchase order change requests (dates, quantities, ship-to changes, etc.).
Place new orders when buyer workload requires support.
Assist in clearing buyer backlogs during peak demand or urgent periods.
Help maintain procurement documents in an organized and auditable format.
Monitor eBay listing activity and respond to customer inquiries.
Perform basic eBay order fulfillment steps as required.
Update eBay listings and maintain accuracy of posted items.
Assist with sourcing activities and contacting suppliers for quotations when needed.
Communicate with Program Managers, Operations, and Buyers to support schedule requirements.
Maintain confidential information and follow all company policies.
Perform other duties as assigned.