Supply Chain Supervisor

JCPenney • Forest Park, GA

2h • $70,000 - $80,000 • Onsite

About The Position

As a Supply Chain Supervisor, you will directly influence customer experience for thousands of daily orders—leading a frontline team in a fast‑paced e‑commerce fulfillment environment where safety, service, and speed matter every day. The Supervisor reports to the area Operations Manager and is a key leader responsible for departmental performance within a high-volume retail distribution center servicing 93 brick and mortar stores as well as direct to consumer eCommerce fulfillment. This role leads a team of 10-20 hourly associates and ensures the safe, efficient, and cost-effective execution of operations while providing best in class service to our customers.

Requirements

• Bachelor’s degree, or equivalent work experience.
• 1-3 years of leadership experience in retail distribution, fulfillment, e-commerce, or high-volume warehouse operations.
• Proven experience leading frontline hourly teams.
• Experience with MS Office including Outlook, Excel and Word.
• Excellent communication and people skills.
• Familiarity with lean concepts and continuous improvement methodologies.
• Results driven operational leadership.
• Ability to develop and coach associates.
• High accountability with a hands-on leadership style.
• Detail oriented with the ability to operate with minimal supervision.
• Ability to stand and walk on concrete for the entire 8-hour shift.
• Ability to meet deadlines while remaining calm and displaying confident leadership under pressure.

Nice To Haves

• WMS and labor management systems experience a plus.

Responsibilities

• Provide hands-on leadership for the assigned associate team to achieve departmental objectives.
• Own departmental performance against key metrics including safety, service level, cost, productivity, and quality.
• Serve as first escalation point for any process, operations, or people concerns.
• Analyze operational procedures and processes to suggest improvements in assigned area.
• Championing a safety culture focused on prevention by setting clear expectations, reinforcing safe behaviors, and holding associates accountable for compliance.
• Ensure adherence to all safety, environmental, and regulatory standards (OSHA, company policies, site procedures).
• Participate in incident investigations and corrective action plans; proactively identify and mitigate safety risks.
• Ensures equipment in the assigned functional area is well maintained. Partner with maintenance team on any repair needs.
• Identify bottlenecks and recommend process improvements for efficiency.
• Use analytics and root cause analysis to address performance gaps and variability.
• Own departmental budgets and actively manage controllable costs while maintaining service and quality standards.
• Ensure consistent achievement of service commitments, including order accuracy and on time shipping.
• Maintain team member production, accuracy, and attendance records.
• Participate in root cause analysis and implement sustainable corrective actions for service failures or variability.
• This role has direct authority over daily labor planning, deployment, performance management, and continuous improvement initiatives within the assigned department.
• Ensure all company policies are adhered to and perform coaching conversations as needed.
• Foster a culture of engagement, accountability, and continuous improvement.
• Model inclusive leadership and reinforce company values across the organization.

Benefits

• medical/dental/vision
• paid PTO and holidays
• 401(k) plan with company match
• Merchandise discount at all Catalyst Brands (JC Penney, Brooks Brothers, Aeropostale, Lucky Brands, and Nautica)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees