Supply Chain Specialist, Service & Warranty

Hyper•Richmond, VA

10d•Hybrid

About The Position

The Supply Chain Specialist, Service & Warranty is responsible for the sourcing, purchasing, expediting, and coordination of materials required to support Hyper’s Service, Warranty, Field Service, and Repair operations. This role serves as the primary Supply Chain point of contact for service and warranty material requirements, with a strong focus on minimizing equipment downtime, accelerating repair turnaround, and ensuring critical parts are available when and where they are needed. The ideal candidate brings a strong sense of urgency, excellent supplier-management skills, exceptional follow-through, and the ability to solve supply challenges quickly in a fast-paced service environment.

Requirements

High school diploma or equivalent.
Three or more years of purchasing, procurement, supply chain, or expediting experience.
Demonstrated experience managing urgent material requirements and supplier expedites.
Experience working directly with suppliers, distributors, freight providers, and internal operational teams.
Proficiency with ERP/MRP and inventory-management systems.
Strong Microsoft Excel skills, including filtering, sorting, VLOOKUP/XLOOKUP, pivot tables, and data tracking.
Ability to analyze open-order reports, inventory data, supplier commitments, and material requirements.
Ability to research manufacturer part numbers, specifications, alternate components, and supplier availability.
Strong supplier-management and negotiation skills.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Ability to manage multiple urgent priorities in a fast-paced environment.
Ability to work effectively across Service, Supply Chain, Engineering, Quality, Operations, Warehouse, Finance, and external suppliers.
Ability to work with domestic and international suppliers across multiple time zones.
Flexibility to support urgent service requirements outside normal business hours when customer or business needs require.
Ability to travel occasionally for supplier visits, service operations, company meetings, or other business needs.
Sound judgment when balancing customer downtime, material availability, premium freight, and total cost.

Nice To Haves

Associate’s or Bachelor’s degree in Supply Chain Management, Business, Operations, or a related field.
Purchasing or supply-chain experience within manufacturing, electrical equipment, heavy equipment, automotive, industrial, repair, or field-service operations.
Experience sourcing replacement, repair, or aftermarket components.
Experience using NetSuite.
Experience with procurement, supplier-management, and material-planning tools.

Responsibilities

Procure replacement components, repair materials, tools, and other supplies supporting field service, warranty claims, internal repair operations, and customer service requirements.
Convert approved service requirements and purchase requisitions into accurate purchase orders.
Prioritize purchasing activities based on customer impact, equipment downtime, technician schedules, service urgency, and repair turnaround requirements.
Review specifications, manufacturer part numbers, drawings, bills of materials, and purchasing history to identify the correct service components.
Track open purchase orders and maintain accurate supplier acknowledgments, committed ship dates, expected receipt dates, and delivery information.
Aggressively expedite critical and past-due materials to minimize customer and equipment downtime.
Work directly with suppliers, distributors, manufacturers, freight providers, and shipping partners to accelerate material deliveries.
Identify potential delays before they affect scheduled service activity and promptly escalate critical risks.
Evaluate expedited transportation options, including next-day shipping, air freight, courier services, and other premium methods when justified by service urgency.
Maintain visibility of critical requirements from purchase order placement through delivery to the technician, repair facility, or customer.
Identify alternate or secondary suppliers when primary sources are backordered, unable to meet required dates, or supporting obsolete components.
Partner with Engineering, Quality, and Service teams to evaluate and obtain approval for alternate or substitute components.
Develop secondary-source strategies for critical service parts to reduce future downtime and supply-chain risk.
Solicit and evaluate supplier quotations based on price, availability, lead time, freight, and commercial terms.
Negotiate pricing, delivery commitments, minimum-order quantities, rush fees, and expedited-shipping terms while balancing service urgency and responsible cost management.
Serve as the primary Supply Chain liaison for assigned Service and Warranty material requirements.
Provide timely and accurate updates regarding part availability, expected arrival dates, delays, risks, and recovery actions.
Maintain a clearly prioritized list of open service and warranty requirements.
Escalate critical shortages and supplier constraints requiring leadership or cross-functional intervention.
Partner with Service, Warranty, Engineering, Quality, Operations, Warehouse, Inventory, and Finance teams to clarify and fulfill material requirements.
Build relationships with OEMs, distributors, repair facilities, and specialty suppliers capable of providing rapid-response support.
Identify recurring service-part shortages and recommend stocking, sourcing, or supplier strategies to prevent future disruptions.
Challenge excessive premium freight or expediting charges when supplier performance contributed to the urgency.
Identify cost-reduction opportunities through alternate sourcing, volume agreements, stocking arrangements, supplier negotiations, and repair-versus-replace strategies.
Resolve damaged materials, incorrect parts, quantity shortages, missing shipments, pricing discrepancies, invoice issues, and documentation errors.
Coordinate returns, repairs, replacements, RMAs, and supplier warranty claims for defective, damaged, or incorrect components.
Coordinate direct-to-customer, direct-to-technician, and other expedited shipping arrangements as needed.
Maintain accurate purchasing and material information within the company’s ERP/MRP and inventory-management systems.
Monitor open, past-due, and unacknowledged purchase orders and address exceptions requiring action.
Analyze service-part usage, failure trends, historical demand, and supplier lead times to recommend appropriate stocking and safety-stock levels.
Help establish critical spare-parts lists and replenishment strategies.
Support cycle counting and inventory accuracy for designated Service and Warranty inventory.
Identify excess, obsolete, or superseded inventory and support appropriate disposition.
Participate in Service and Warranty meetings and provide updates on material status, risks, and recovery plans.
Perform other duties as assigned.