Supply Chain Senior Manager

Verizon•Whiteland, IN

10d•Hybrid

About The Position

You'll be part of a team ensuring the efficient fulfillment of the inventory that powers Verizon. In this highly independent, individual contributor role, you will strategically own a segment of our third-party logistics (3PL) network performance, driving accountability with 3PL site leadership and aligning internal stakeholders to ensure cost-effective, world-class execution. Partnering directly with 3PL site leadership across multiple large returns distribution centers with 15-20M units of annual throughput to drive operational success and service level compliance. Leading Monthly Performance Scorecards and Quarterly Business Reviews (QBRs) to maintain a high bar of 3PL accountability. Overseeing 3PL contractual performance, tracking logistics costs and enforcing Service Level Agreement (SLA) penalties and incentives. Partner closely with IT and Systems to ensure systems development and requirements are delivered Acting as the primary liaison for internal stakeholders (Inventory Planning, Sales, Product Marketing), translating 3PL performance into actionable business strategies. Initiating, sponsoring, and tracking large-scale continuous improvement projects to optimize the customer experience, improve capacity utilization, and reduce overall network expense. Strategically managing the reverse logistics pipeline, partnering with 3PLs to maximize the recovery value of returned equipment and devices. Designing and implementing long-term corrective actions with 3PL partners that resolve the root-cause of issues. Overseeing the efficient utilization of space and material.

Requirements

Bachelor’s degree or four or more years of work experience.
Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
Proven experience managing performance, contracts, or relationships with Third-Party Logistics Providers (3PLs) or major suppliers.
Strong executive communication and stakeholder management skills.

Nice To Haves

Master’s degree in Business (MBA), Supply Chain, Engineering, or a related discipline.
Experience managing complex distribution contracts and enforcing SLAs.
Experience in large scale operations, distribution, or manufacturing (facilities >300k sq ft).
Exposure to Six Sigma or other process improvement methodologies (e.g., Lean, Root Cause Analysis), ideally with Black/Green belt certification.
PMP certification.
Proficiency in SAP and comprehensive understanding of WMS capabilities.

Responsibilities

Partnering directly with 3PL site leadership across multiple large returns distribution centers with 15-20M units of annual throughput to drive operational success and service level compliance.
Leading Monthly Performance Scorecards and Quarterly Business Reviews (QBRs) to maintain a high bar of 3PL accountability.
Overseeing 3PL contractual performance, tracking logistics costs and enforcing Service Level Agreement (SLA) penalties and incentives.
Partner closely with IT and Systems to ensure systems development and requirements are delivered
Acting as the primary liaison for internal stakeholders (Inventory Planning, Sales, Product Marketing), translating 3PL performance into actionable business strategies.
Initiating, sponsoring, and tracking large-scale continuous improvement projects to optimize the customer experience, improve capacity utilization, and reduce overall network expense.
Strategically managing the reverse logistics pipeline, partnering with 3PLs to maximize the recovery value of returned equipment and devices.
Designing and implementing long-term corrective actions with 3PL partners that resolve the root-cause of issues.
Overseeing the efficient utilization of space and material.