Supply Chain Process Manager

Ciena • Ottawa, ON

12d

About The Position

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Ciena is evolving its Supply Chain into a process‑centric, workflow‑orchestrated, and digitally enabled operating model. This role plays a pivotal part in translating business strategy into scalable, governable, and automation‑ready end‑to‑end processes that deliver measurable outcomes. Reporting to the Director, Supply Chain Process & Digital Transformation, this position bridges strategy, operations, and digital enablement to ensure process change creates sustained business value.

Requirements

• 5–8+ years of experience in process management, business process transformation, operational excellence, or digital enablement
• Hands‑on experience with BPM, workflow, or orchestration platforms (Pega strongly preferred; Appian, ServiceNow, Camunda, or equivalent)
• Proven ability to translate business strategy and operational objectives into executable process designs
• Experience partnering closely with IT and technology teams on digital implementations
• Strong end‑to‑end process design skills with the ability to operate beyond functional silos
• Ability to clearly articulate business rules, decision logic, and workflows
• Bachelor’s degree in Business, Operations, Engineering, Information Systems, or a related field

Nice To Haves

• Supply Chain domain experience across planning, order management, procurement, fulfillment, logistics, or service supply chain
• Experience supporting enterprise process orchestration or workflow enablement initiatives
• Familiarity with process performance measurement, automation coverage, and exception management
• Certifications in Lean, Six Sigma, Business Process Management (BPM), or process improvement disciplines
• Experience contributing to reusable standards, templates, and process design best practices
• Comfort operating in ambiguous, evolving transformation environments

Responsibilities

• Design and evolve end‑to‑end Supply Chain process architecture (Tier 1–4) aligned to business outcomes and transformation priorities
• Translate strategic objectives such as growth, cost‑to‑serve reduction, and resilience into executable process designs and operating models
• Define clear business rules, decision logic, handoffs, and controls that enable orchestration and automation
• Lead business process design for enterprise workflow and business process management (BPM) platforms such as Pega
• Partner with Supply Chain, Information Technology (IT), and architecture teams to ensure business intent is accurately implemented
• Establish and monitor process performance metrics to drive prioritization, continuous improvement, and value realization
• Enable a shift from functional silos to end‑to‑end process ownership across the Supply Chain

Benefits

• medical, dental, and vision plans
• participation in 401(K) (USA) & DCPP (Canada) with company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• company-paid holidays
• paid sick leave
• vacation time
• comply with all applicable laws regarding Paid Family Leave and other leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees