Supply Chain Planner

MSI Express•Grand Prairie, TX

About The Position

The Supply Chain Planner manages customer relationships, processes orders, and oversees the flow of materials to meet customer demand. The role collaborates with production, logistics, quality control, procurement, commercialization, and other internal teams to support efficient plant operations and customer satisfaction. The planner manages customer reporting and order information, prepares job files and specifications, tracks order fulfillment, and communicates shortages or other issues. The role participates in material planning, manages inventory levels and turns, analyzes yield and material usage, coordinates raw and packaging material supply, and supports on-time customer deliveries. Additional responsibilities include resolving customer and supply chain issues, negotiating customer terms and delivery schedules, managing contracts, analyzing order and inventory data, supporting quality standards, and identifying process improvements. The planner also assists in developing programs and policies for customer, supplier, transportation, and logistics management.

Requirements

High school diploma or GED; a bachelor’s degree in a related field is also listed under minimum education.
Four or more years of experience in purchasing, material planning, purchasing, or materials management.
Food manufacturing experience.
Demonstrated track record of improving inventory accuracy, implementing inventory reduction strategies, and reducing premium freight.
Strong math and typing skills.
Basic business acumen, strong attention to detail, and analytical skills.
Working knowledge of manufacturing, material flow, and improvement strategies, and ability to integrate them into operations.
Excellent organizational, people, and project management skills, with the ability to convey information to team members in a timely and concise manner.
Understanding of applicable computer systems, such as Microsoft Office, Nulogy, and Tableau.
Leadership skills.
Budget management skills.
Vendor and contractor management skills.
Metric development skills.
Ability to identify and propose potential solutions to production issues.
Demonstrated understanding of materials management.

Responsibilities

Build and maintain strong customer relationships and understand customer needs and expectations.
Ensure customer reports and information are accurate and communicated promptly.
Use customer reporting systems, including SAP and Oracle, for scheduling, production, shipping, receiving, and procurement of customer-owned raw materials.
Assist with new product launches in collaboration with commercialization and site teams.
Refer customer issues and complaints to appropriate departments, log them in the system, and follow up through resolution.
Receive and process customer orders; verify quantities, specifications, and delivery schedules.
Prepare job files and project specifications for internal processing and manufacturing.
Track order fulfillment and communicate product shortages and availability timelines to customers.
Participate in material planning and manage inventory levels, turns, obsolescence, scrap, aged inventory, and reserves.
Analyze production yield, material usage, and material loss data to understand customer and material impacts.
Coordinate with production and procurement teams to maintain optimal inventory levels.
Coordinate procurement and supply of raw materials, ingredients, and packaging materials, including customer-owned materials, to support production schedules.
Coordinate with logistics teams to facilitate on-time customer deliveries.
Identify and address customer-related supply chain issues, order discrepancies, shipping delays, and quality concerns with relevant teams.
Communicate order status, changes, and potential issues to customers, and convey customer requirements to internal teams.
Negotiate terms, pricing, and delivery schedules with customers and manage contracts and agreements for compliance.
Analyze order performance, customer buying patterns, and inventory data; provide insights to management.
Ensure materials and products meet quality standards and collaborate with quality control teams to resolve issues.
Identify process optimization and efficiency improvements in customer material account management.
Stay informed about industry trends and best practices.
Assist in developing programs and policies for customer, supplier, transportation, and logistics management with Supply Chain and plant leadership.
Perform other duties as assigned.