Supply Chain Operations Specialist III

CMA CGM Group•New Castle, PA

1d•Onsite

About The Position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

Requirements

Knowledgeable of customer service principles and practices.
Understanding of operational and support principles and practices in a related supply chain environments.
Basic proficiency in Microsoft Office, Internet, web-based and job specific software applications.
Ability to enter, review and verify documentation and information.
Follows policies and procedures.
Ability to prepare logs, reports and documents.
Capable of operating in a fast pace environment and in both a team and individual contributor environment.
Ability to communicate with co-workers to provide and receive direction.
Must be able to read, write, and speak English fluently.
High School Graduate or GED.
Two years of office experience in a logistics/transportation environment.

Responsibilities

Receives and reviews documents for accuracy, such as dates, times, location, counts and related information; applies a basic understanding of transportation and service operations.
Enters operational/customer transportation data in software systems and applications, such as purchase order and shipping and logistics times, rates, dates, and details.
Utilizes databases, logs, and other sources to locate and verify information; information is usually more routine and accessible.
Reviews or prints and prepares forms, labels, billing, invoices and related documents to ensure timely awareness for processing.
Tracks orders and information through systems, vendors and related sources, such as arrival, times, confirmation and similar details.
Responds to internal and external customer questions, provides information and escalates needs as required; may provide basic quotes.
Ensures compliance with company policies and procedures and a safe and effective work environment.
Assists with identifying potential operational or service concerns, notifies appropriate co-workers and assists with resolving.
Develops and maintains excellent customer service to internal and external customers at all times, such as working collaboratively, providing timely communications and instruction and assisting with operations as necessary.
Performs other duties as assigned.