Operations Supply Chain Manager I, Cargo Integrity & Recovery Services

Amazon • Nashville, TN

2d • Onsite

About The Position

Join Amazon's Cargo Integrity & Recovery Services (CIRS) team as a Supply Chain Manager, where you'll play a critical role in protecting Amazon's inbound supply chain from in-transit theft and cargo loss. You'll lead investigations, analyze complex data patterns, and collaborate with carriers and internal stakeholders to ensure freight integrity across our Domestic First Mile network. This role offers the opportunity to innovate in an evolving space, driving solutions that directly impact customer trust and operational excellence.

The Global Logistics team is growing and seeking a Supply Chain Manager to ensure cargo integrity for Amazon Inbound Transportation. As Amazon continues to enhance cargo integrity within transportation and logistics, we consistently evaluate our tools and processes and drive improvements through shipper and carrier performance management and internal partnerships.

In this role, you will work with the Inbound Transportation Cargo Integrity team to create solutions and take actions to ensure that freight arrives to Amazon as scheduled. We are focused on learning, innovating, and maintaining a customer-centric approach. We are looking for candidates who can analyze complicated problems and drive resolution to disruptions in the inbound processes. Regular and ongoing communications with Amazon's shippers, carriers, and internal stakeholders will be required to uphold compliance to Amazon's standards.

Requirements

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• 2+ years of program or project management experience
• 1+ years of supply chain experience
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Knowledge of SQL

Nice To Haves

• 2+ years of supply chain experience
• 3+ years of program or project management experience
• Knowledge of Lean principles and DMAIC methodology
• Experience in requirement gathering and ability to write clear and detailed requirement document

Responsibilities

• Communicate with external carriers and selling partners regarding compliance requirements and cargo integrity standards
• Investigate unreceived inventory cases and identify root causes through comprehensive data analysis
• Compile and deliver reports on investigation findings, trends, and patterns in the cargo integrity space
• Evaluate shipments for potential in-transit loss and initiate formal investigations when warranted
• Manage team labor planning and resource allocation across investigation verticals
• Develop and implement new investigation procedures to enhance cargo protection
• Collaborate with cross-functional teams to drive process improvements and risk mitigation strategies

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level