Supply Chain Manager, Planning & Fulfillment

Greenlight Financial Technology•Atlanta (Remote Friendly), GA

2d•Hybrid

About The Position

Greenlight is seeking a Supply Chain Manager, Planning & Fulfillment to establish the demand planning, inventory management, and 3PL fulfillment infrastructure necessary for scaling across various sales channels. This role will collaborate with Operations, Go-to-Market, Finance, Hardware, and external partners, taking ownership of initiatives from data analysis and process design to implementation and performance tracking. The ideal candidate will have experience planning physical goods across D2C, marketplace, and retail channels in a growth-stage consumer hardware or CPG company, with a proven ability to set up and manage 3PL relationships and create structure in areas lacking mature ownership.

Requirements

5–8+ years in supply chain planning, inventory management, or logistics operations for physical consumer products (consumer electronics, wearables, CPG, or similar), in a growth-stage or fast-paced environment.
Hands-on demand planning experience: owned a SKU-level forecast across at least two of D2C, Amazon/marketplace, and retail, and understand sell-in vs. sell-through, promotional lift, and weeks-of-supply.
Working knowledge of MRP/BOM-based supply planning: reorder points, safety stock, lead-time offsetting, kit/bundle SKUs.
Direct experience managing the day-to-day of a 3PL including warehouse management system configurations, kitting/VAS, FBA prep and inbound, SLA and scorecard governance.
Experience managing retail EDI workflows, including purchase orders, acknowledgments, advance ship notices, invoices, and inventory feeds; familiarity with common transaction sets such as 850, 855, 856, 810, and 846.
Strong analytical and modeling skills; comfortable with large, imperfect data sets from multiple systems.
Process-oriented mindset with a demonstrated track record of driving change through processes that scale.
Excellent communication skills with the ability to synthesize supply and demand trade-offs into clear recommendations for GTM, Finance, and leadership; ability to influence external partners without formal authority.
Comfort navigating ambiguity and creating structure where none exists.

Nice To Haves

Hands-on Amazon FBA/FBM operations experience
Retail vendor-compliance experience
Familiarity with S&OP or consensus demand planning

Responsibilities

Own Greenlight's hardware demand plan: build and maintain Greenlight’s supply chain forecast, translating marketing spend plans, promotional calendars, POS/sell-through data, and launch timelines into a plan operations can execute on.
Lead consensus planning and support inventory allocation decisions with GTM, Marketing, Finance, and Ops; maintain baseline, upside, and downside views and escalate risks with a recommendation.
Convert the demand plan into a time-phased, BOM-level supply plan.
Own Amazon FBA inventory health.
Serve as the day-to-day operational owner of our 3PL relationship: kitting/VAS scheduling, inbound receiving coordination for ODM shipments, FBA replenishment execution, retail routing-guide and labeling compliance, and packaging-consumables replenishment.
Define and enforce SLAs and KPIs with our 3PL including VAS scheduling, managing kitting cycle times, FBA ship SLA, inventory accuracy, and receiving SLA. Run a structured weekly/monthly scorecard and review cadence.
Own the item master, BOM, kit SKU configuration, and packaging specifications of Greenlight’s hardware portfolio; ensure BOM changes are reflected in 3PL SOPs before they hit the floor.
Partner with Retail/GTM on new channel onboarding to define fulfillment, labeling, EDI and returns requirements before first ship.
Partner with cross-functional teams to maintain the supply chain KPI suite including forecast accuracy, in-stock rate by channel, inventory turns, weeks-of-supply, kit component coverage, 3PL scorecard, returns cycle time.
Champion automation of manual workflows.
Support Accounting during month-end close by reconciling inventory transactions and explaining variances.
Document the processes built as SOPs and runbooks to ensure scalability.

Benefits

Medical, dental, vision, and HSA match
Paid life insurance, AD&D, and disability benefits
Traditional 401k with company match and Roth IRA
Unlimited PTO
Paid company holidays and pop-up bonus holidays
Professional development stipend
Mental health resources
1:1 financial planners
Fertility healthcare
100% paid parental and caregiving leave, plus cleaning service and meals during your leave
Flexible WFH, both remote and in-office opportunities
Fully stocked kitchen, catered lunches, and occasional in-office happy hours
Employee resource groups