Supply Chain & Engineering- Engineering Systems PTC Windchill SLM Manager

Accenture•St. Louis, MO

14d•$80,400 - $293,800•Hybrid

About The Position

Accenture is seeking an experienced Solution Architect with deep expertise in PTC Service Lifecycle Management (SLM) and Arbortext to join their team. In this role, the individual will serve as the primary technical authority for service information systems, bridging the gap between engineering, service operations, and technical publications teams. The goal is to design and implement end-to-end solutions that streamline how service content is created, managed, delivered, and consumed across the product lifecycle.

Requirements

5+ years of experience in technical solutions architecture, with at least 2 years hands-on with PTC Service Lifecycle Management and/or Arbortext
1+ year experience designing and deploying Windchill SIM environments, including service structure management, applicability, and effectivity
1+ year experience with Arbortext Editor, Arbortext Publishing Engine (APE), and Arbortext Content Manager (ACM) or Windchill as a content repository
Bachelor's degree or equivalent (minimum 12 years) work experience. (If associate degree, must have a minimum of 6 years’ work experience)
Excellent communication skills — able to translate complex technical architectures into clear guidance for non-technical stakeholders

Nice To Haves

Strong working knowledge of XML/SGML authoring, DTD/schema development, and stylesheet customization (XSL-FO, FOSI)
Familiarity with technical documentation standards (S1000D, ATA, DITA) and their implementation within Arbortext environments
Experience integrating PTC tools with PLM platforms, ERP systems, or content delivery platforms via REST/SOAP APIs
PTC certification in Windchill, Service Lifecycle Management, or Arbortext
Experience with Servigistics or PTC Service Parts Management for parts catalog and inventory optimization
Knowledge of Creo Illustrate or IsoDraw for technical illustration and 3D-to-2D figure workflows
Exposure to digital twin concepts and how they intersect with service information delivery
Experience in aerospace, defense, industrial equipment, automotive, or medical device industries where regulatory compliance shapes documentation requirements
Familiarity with Agile/SAFe delivery methodologies

Responsibilities

Architect and lead implementations of PTC Service Lifecycle Management solutions, including Windchill Service Information Manager (SIM), Service Parts Management, and associated modules
Design structured authoring environments using PTC Arbortext Editor and Arbortext Publishing Engine for the production of technical documentation (maintenance manuals, illustrated parts catalogs, service bulletins, and interactive electronic technical publications)
Define SGML/XML schemas, DTDs, and stylesheets (FOSI/XSL-FO) to support structured content authoring aligned with standards such as S1000D, ASD STE100, or ATA iSpec 2200 as applicable
Collaborate with customers and internal stakeholders to gather requirements, document as-is processes, and design future-state architectures that optimize service content workflows
Lead and guide integration efforts between PTC SLM/Arbortext and adjacent enterprise systems (ERP, PLM, CRM, PDM/Windchill)
Provide technical direction for content delivery strategies, including IETP delivery, web-based portals, and mobile platforms
Mentor and coach junior consultants, developers, and customer administrators on PTC SLM and Arbortext best practices
Develop and present solution proposals, architecture diagrams, effort estimates, and technical roadmaps to both technical and executive audiences
Support pre-sales activities, including demos, proof-of-concept builds, and RFP/RFI responses