Supply Chain Digital Transformation Program Manager

Ciena•Ottawa, ON

10d

About The Position

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. Ciena is the global leader in high‑speed connectivity. The Supply Chain organization is advancing a multi‑year process and digital transformation to improve agility, scalability, and execution predictability. This Program Manager role sits at the center of that journey, orchestrating a portfolio of process‑layer and workflow orchestration initiatives that collectively deliver measurable business outcomes. Reporting to the Director, Supply Chain Process & Digital Transformation, this role brings structure, clarity, and momentum to complex, cross‑functional programs that span business process design, technology delivery, data readiness, and change adoption.

Requirements

5–8+ years of experience in program or project management within complex, cross‑functional environments
Experience supporting process transformation, digital transformation, or operational excellence initiatives
Demonstrated experience managing multi‑workstream programs that combine business process change and technology delivery
Strong program planning, dependency management, and risk mitigation capabilities at a portfolio level
Ability to operate effectively amid ambiguity and shifting priorities while maintaining execution discipline
Proven stakeholder engagement and communication skills, including executive‑ready status reporting
Structured, analytical, and outcomes‑driven approach with attention to both detail and end‑to‑end program impact
Bachelor’s degree in Business, Operations, Engineering, Information Systems, or a related field

Nice To Haves

Exposure to business process management or workflow orchestration platforms such as Pegasystems (Pega), ServiceNow, Appian, or Camunda
Experience working with supply chain, manufacturing, or operations organizations
Familiarity with process‑centric delivery principles such as clean‑core architectures and scalable workflow design
Experience contributing to delivery governance models and continuous improvement of program management practices
Program or project management certifications such as Project Management Professional (PMP), Program Management Professional (PgMP), PRINCE2, or Scaled Agile Framework (SAFe)

Responsibilities

Orchestrate a portfolio of process‑layer and workflow initiatives aligned to the Supply Chain transformation roadmap
Establish integrated program plans that connect scope, sequencing, dependencies, milestones, and resourcing across multiple workstreams
Proactively manage interdependencies across process design, workflow implementation, data enablement, information technology delivery, and change adoption
Provide clear program‑level visibility into progress, risks, trade‑offs, and decision points for senior leaders
Enable faster execution without loss of coherence by balancing delivery pace, architectural integrity, and adoption capacity
Track and communicate value realization, linking delivery progress to operational outcomes such as cycle‑time reduction and automation enablement
Strengthen delivery discipline and predictability in a complex, multi‑stakeholder environment