Supply Chain Demand Planner

RHI Magnesita

10d•Remote

About The Position

The Supply Chain Demand Planner owns and manages demand forecasts for assigned Sales Units across North America. The role analyzes historical demand, customer trends, market conditions, and commercial inputs to develop forecasts, identify demand changes and business risks or opportunities, and improve forecast accuracy. The planner works closely with Sales, Customer Service, Supply Chain, Operations, and other functions to align demand plans and support business decisions through Integrated Business Planning (IBP), Sales & Operations Planning (S&OP), and Sales & Operations Execution (S&OE). The position uses planning systems and analytical tools to monitor demand performance, develop reports and dashboards, investigate data-quality issues, and support the effective use and ongoing improvement of o9 Solutions, SAP S/4HANA, and other planning tools. It also contributes to forecasting and planning process improvements, standardization, system enhancements, testing, and best-practice development. Success is measured through forecast accuracy, process excellence, stakeholder collaboration, and continuous improvement, with work influencing customer service, inventory management, operational efficiency, and business performance across North America.

Requirements

At least 3 years of experience in demand planning, forecasting, supply chain planning, business analytics, or a related field.
Experience in a manufacturing, industrial, B2B, or distribution environment.
Strong knowledge of demand planning and forecasting, demand analysis, forecast accuracy and bias, commercial and sales collaboration, and IBP, S&OP, and S&OE processes.
Strong analytical, problem-solving, and critical-thinking skills.
Experience working with large datasets and translating data into business insights.
Ability to communicate effectively and influence cross-functional stakeholders.
Ability to work independently, prioritize competing demands, and take ownership of business results.

Nice To Haves

Experience with o9 Solutions, SAP S/4HANA, SAP ECC, or similar planning platforms.
Advanced Excel skills, including Power Query, Power Pivot, Power BI, or other analytics tools.
Experience with statistical forecasting and demand modeling techniques.
Bachelor's degree in Supply Chain Management, Operations, Engineering, Business, Economics, Statistics, or a related field.

Responsibilities

Own and manage the demand forecast for assigned Sales Units.
Analyze historical demand, customer trends, market conditions, and commercial inputs to develop accurate forecasts.
Identify significant demand changes, risks, opportunities, and forecast gaps.
Monitor forecast accuracy, bias, and other demand planning metrics to drive continuous improvement.
Apply statistical forecasting techniques and business insights to improve forecast quality.
Partner with Sales and Customer Service to understand customer requirements and changing market dynamics.
Facilitate alignment on demand plans by challenging assumptions and presenting data-driven insights.
Communicate demand risks, opportunities, and forecast changes to key stakeholders.
Build relationships across Commercial, Supply Chain, Operations, and other business functions.
Support IBP, S&OP, and S&OE processes and provide demand insights for cross-functional decision-making.
Identify and help resolve demand and supply imbalances.
Escalate demand risks that may affect customer service levels, inventory, or business performance.
Track planning actions and contribute to process improvements.
Use planning systems and analytical tools to monitor demand performance and trends.
Develop reports and dashboards that deliver actionable business insights.
Investigate and resolve data-quality issues that affect forecast accuracy.
Support effective use and continuous improvement of o9 Solutions, SAP S/4HANA, and other planning tools.
Identify opportunities to automate and streamline planning and reporting activities.
Improve forecasting processes, planning methodologies, and data quality.
Support standardization of demand planning practices across North America.
Participate in planning system enhancements, testing, and implementation initiatives.
Contribute to developing best practices within the Demand Planning organization.