Supply Chain Customer Service Specialist (Hybrid)

Baxter•Deerfield, IL

3d•Hybrid

About The Position

As a Customer Service Representative supporting the Hospital Products business, you will be responsible for managing various aspects of order fulfillment through phone and non-phone channels, including email and fax communications. You will serve as a key point of contact for customers, helping to process orders, resolve inquiries, and coordinate with internal teams to support customer needs. This is where strong customer service, attention to detail, and effective communication come together to support order fulfillment activities and help provide a positive customer experience. In this role, you will work closely with multiple cross-functional teams to support customer requests, manage order-related activities, resolve exceptions, and maintain accurate documentation. Success is achieved through delivering responsive service, processing orders accurately, resolving customer issues effectively, and supporting operational objectives.

Requirements

High School Diploma GED or equivalent
Strong verbal and written communication skills.
Ability to effectively prioritize and manage multiple tasks.
Proficiency in Microsoft applications and the ability to work within web-based applications.
Ability to work remotely using a high-speed wired internet connection.
Ability to provide customers with superior service and a high level of satisfaction.
Strong interpersonal, problem-solving, and attention-to-detail skills.
Ability to work effectively in a team environment.
Flexibility to work shifts during hours of operation between 7:00 a.m. and 6:00 p.m. CST.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

JD Edwards system knowledge preferred.

Responsibilities

Manage aspects of order fulfillment for the Hospital Products business through phone, email, fax, and other communication channels.
Provide service and support to external customers and Baxter team members.
Handle customer inquiries, correspondence, and order-related exceptions.
Process orders accurately and efficiently, including backorder fulfillment, shipping discrepancies, returns, and other customer requests.
Balance customer service needs with supply chain objectives while supporting established performance measures.
Document service failures that impact customers and the organization.
Collaborate with internal partners including Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, Sales Representatives, Center for One Baxter, and other teams.
Obtain and review information related to product needs, inventory availability, order quantities, and delivery requirements; expedite product availability and manage backorders as needed.
Maintain records, document service requirements, and prepare customer-required reports.
Perform other duties as assigned.

Benefits

medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
paid holidays
paid time off ranging from 20 to 35 days based on length of service
family and medical leaves of absence
paid parental leave
commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
childcare benefits