Supply Chain Customer Service Representative

Eaton Corporation•Carol Stream, IL

4d•$71,000 - $105,000•Onsite

About The Position

Eaton’s IS VEH EMB division is currently seeking a Supply Chain Customer Service Representative. This role is based in Carol Stream, IL. We make the electric revolution work. Every day, we work to improve people’s lives and the environment by making power management technologies that are more reliable, efficient, safe and sustainable. Preparing for the electrified future of mobility takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Our team is collaborating with companies to innovate the transportation technologies of the future, creating efficient vehicles that travel faster, farther, higher and safer at a lower overall cost to the consumer and the environment. Position Overview: Serves as the customer’s advocate for Vehicle Group North America customers ensuring that superior levels of customer service are delivered for the assigned account responsibilities. This includes efficient and effective order management that provides on-time and complete shipments of products. This is achieved through monitoring customer requirements, problem resolution, and communicating effectively. Additionally, this includes reviewing inventory availability and coordination of shipments with Eaton manufacturing sites and distribution locations.

Requirements

Bachelor’s degree from an accredited institution
Minimum 2 years of Customer Service or supply chain experience in a manufacturing environment
Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
No relocation benefit is being offered for this position. Only candidates that currently reside within 50 miles of the Carol Stream, IL facility will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

Nice To Haves

Bilingual in Spanish
Automotive industry experience
Drives accuracy and efficient order management for customer orders and ensures customer engagement for achieving maximum satisfaction levels.
Effective use of reporting tools to identify inconsistencies within the order management process and develop corrective actions. (over / under messages)
Promotes continuous process improvement within role and department to maximize efficiencies, effectiveness, quality, and customer satisfaction.
Develops in-depth understanding of Vehicle Group products, markets and customer channels.
Excellent Communication (verbal and written), Problem Solving and Listening Skills
Highly Organized and Strong Ability to Multi-Task, detail oriented
Logically Minded, Demonstrated Aptitude in Microsoft Office, use of calculator, phone, and fax
Team player with positive outlook

Responsibilities

Maintain (enter, follow up) customer order entries and monitor status daily to manage late issues
Prioritization and escalation customer line down situations and past due orders with scheduling, production, and purchasing.
Instruct Warehouse on Order Fulfillment and/or Inventory Replenishment
Answer customer inquiries for capacity increases and safety stock requests
Answer customer inquiries for new products and lead times
Price confirmation and entry
Bill of Lading
Scheduling Transportation
Coordinate material and purchased component availability with purchasing and communicate with the customers
Review forecasts for customers that provide them, and pass information onto the appropriate departments
Build and Maintain Spreadsheets
Maintain Records, Transactions, and Inquiries
Act as a Company Ambassador
Understand our customers’ needs through quality conversations and follow up calls
Report to supervisors and managers conditions or practices that are unsafe to the company and its employees
Keep the Customer Service Manager informed of any areas of concern.