Supply Chain CSR II

GRIFOLS, S.A.•NC-RTP, CA

5d•Hybrid

About The Position

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. The Supply Chain CSR II prepares export orders and related shipping documentation for the assigned regional international territory for the International Customer Service group. Knowledge of U.S. government Laws & Regulations and associated compliance is required to ensure accuracy of shipment document preparation. The Specialist is expected to understand business context of assignments as well as be able to detect and anticipate problems. The Specialist must be able to make decisions independently, but within a well-defined area. The position calls for a detailed oriented person who can work well with internal and external contacts in a professional manner. Specialist at this capacity may need to participate in meetings or on conference calls before or after hours, due to the global time difference of the assigned regional territory. The position requires the ability to balance daily order processing activities with the required participation in meetings when scheduled.

Requirements

B.S. or B.A. degree
2 years of work experience in a customer service and export shipping environment or 7-10 years of applicable business experience.
Ability to work with automated customer service and sales systems, including database systems, is essential.
Knowledge of US Customs/ Department of Commerce export regulatory law is required.
Excellent interpersonal and communications skills in an operations and or distribution environment are necessary.

Nice To Haves

Preference: French, level: fluent

Responsibilities

Prepare export orders and related shipping documentation and backs up co-workers during vacations and unscheduled absences.
Stay constantly informed of all pertinent changes in foreign export/import regulations and procedures to ensure prompt clearance of Grifols export shipments by customs authorities in receiving countries.
Work with department manager and/or supervisor to help monitor with freight forwarders, airlines and steamship companies the lowest possible transportation costs, improve delivery schedules and engage space, as needed through air and ocean management contracts. Select freight forwarders who will assist Grifols in maintaining an acceptable balance between economical rates and excellent service.
Handle emergency customer request including lifesaving shipment by expediting orders and coordinating the efforts of appropriate departments for positive and expeditious handling.
Prepare proforma invoices for international customers as requested utilizing pertinent pricing categories such as, transfer pricing; export pricing; Federal Government pricing and various terms of sale.
Prioritize and processes all in-house standard shipping orders (no charge shipments) including dry ice and hazardous materials. Ensure compliance with IATA Dangerous Goods Regulations.
Ensure preparation of accurate freight cost estimates for incorporation into outgoing bids, quotations, and preparation of pro-forma invoices for international customers.
Communicate with foreign consulates for document legalization.
Communicate to customers, product specification data, shipping arrangements, order status, and insurance claims.
Seek guidance from department manager and/or supervisor to establish and implement contingency plans for unusual situations such as shipping industry strikes.
Collaborate with department manager and/or supervisor and the Allocations Specialist to ensure arrangements for special product labeling stickers to meet requirements of foreign governments as specified in tenders, letters of credit, and orders.
Advise area sales managers regarding significant delays in shipments when product availability is a problem and assist in resolving the difficulty.
Co-ordinate with other departments to solve problems, which might delay, prompt shipment or otherwise compromise service to the customer.
Maintain country information manuals with information on parcel post, ocean freight, and air freight shipment to all countries where Division is active. Maintains and updates details of all functions in relation to preparation of preliminary export orders, commercial invoices, preparation of shipping documents, and special forms needed for processing of air freight, ocean freight, parcel post, truck, and special Parcel Service shipments to all countries.
Audit freight invoices for services received from trucking and air/ocean freight forwarders based on negotiated rate tariff.
Communicate with ex-U.S. customers and legal entities on all matters regarding forecast, product availability, and order processing.
Participate in training sessions, seminars, meetings, etc. associated with Export Compliance.
Candidate must be bi-lingual (Preference : French, level : fluent)