Supply Chain Business Analyst

KLA•Phoenix, AZ

19h•$63,000 - $107,100•Onsite

About The Position

This role sits at the intersection of data systems, reporting, and business operations within Service Supply Chain. You will serve as the subject matter expert for our core reporting infrastructure — supporting and maintaining our Power BI reporting ecosystem, supporting our SAP S/4HANA platform, and partnering with business stakeholders to turn complex data into actionable insight. This role is best suited for a self-starter who can take ownership of ambiguous problems, work independently to drive solutions, and communicate findings clearly across the organization.

Requirements

Hands-on experience with Power BI — maintaining and supporting reports, datasets, and dashboards
Proficiency with SQL or equivalent data querying skills
Applied business operations experience in supply chain, logistics, or service operations
Strong analytical and problem-solving skills — comfortable working independently with minimal direction on complex, ambiguous problems
Proven ability to take ownership of deliverables from start to finish without heavy oversight
Comfort with adopting and experimenting with new tools and technologies, including AI
Ability to communicate findings clearly to both technical and non-technical audiences
Strong organizational skills and ability to manage multiple priorities
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

Nice To Haves

Experience with SAP S/4HANA or comparable ERP systems
Familiarity with SAP modules: aATP, Entitlement Management, or Asset Management
Background in spare parts, service supply chain, or aftermarket operations

Responsibilities

Serve as the SME for the primary reporting data model — owning its structure, documentation, and ongoing development
Maintain and support reporting dashboards and tools in Power BI
Partner with business stakeholders to define KPIs and track metrics around internal and external customer satisfaction related to spare parts and service fulfillment
Bridge operational teams and data systems — translating business requirements into solutions and surfacing issues proactively
Utilize multiple data sources to analyze customer experience trends, identify root causes, and communicate findings and recommendations to cross-functional teams
Leverage AI tools and emerging technologies to enhance analysis, improve efficiency, and support business decision-making
Develop a deep understanding of our business operations and grow into a functional role supporting our SAP S/4HANA environment, including aATP, Entitlement Management, and Asset Management