Supply Chain and Operations Specialist, Federal

Zscaler • San Jose, CA

2d • Onsite

About The Position

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role We are looking for a Supply Chain and Operations Specialist - Federal to be based on-site in San Jose, CA at our HQ, reporting to the Director, Supply Chain and Logistics within the Cloud Operations department. Zscaler is looking for a supply chain and operations champion that will service, control, maintain, and enhance our Federal business in collaboration with the internal Zscaler Federal team and with our Federal customers in regards to Zero Trust Branch supply needs, deliveries, RMAs, and all the Federal compliance involved.

Requirements

• 10+ years of Supply Chain management experience
• Strong vendor management skills
• Deep understanding of production processes
• Proven experience dealing with complex customers and situations
• Demonstrated experience in team collaboration
• US Citizenship
• Successfully passed background check

Nice To Haves

• Proficiency in Salesforce
• Strong understanding of the Quote to Cash process
• Experience in asset and install base management

Responsibilities

• Ensure consistent supply of hardware needed for Federal orders
• Ensure on-time delivery goals based on Federal needs
• Develop the RMA process for the Federal space
• Maintain compliance across all supply chain and logistics aspects

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed