Supply Chain Analyst

KLA•Ann Arbor, MI

6d•Onsite

About The Position

We are seeking a motivated Supply Chain Analyst to support our growing Customer Spare and Part Escalation business within KLA Services (SSO). This role will focus on operational reporting and analytics, process improvement/design, and cross-collaboration to drive greater overall customer experience. The ideal candidate is detail-oriented, data-driven, and comfortable working with people and systems in a growing business environment.

Requirements

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

Nice To Haves

Bachelor’s degree in Supply Chain, Business, Operations, Analytics, or related fields
Strong analytical and problem-solving skills
Experience working with data, metrics, and reporting tools
Proficiency in Microsoft Excel, Word, PowerPoint, Vizio, Power BI, AI or similar analytic tools is a plus
Strong communication and collaboration skills with the ability to work across multiple teams
Detail-oriented with a continuous improvement mindset
Experience in supply chain, order management, or logistics
Familiarity with ERP systems such as SAP or similar platforms
Lean, Six Sigma, or process improvement methods

Responsibilities

Analyze escalation demand trends, operational performance, and service fulfillment data to identify process gaps, inefficiencies, compliance risks, and improvement opportunities.
Analyze operational data and performance to identify gaps, inefficiencies, and compliance.
Develop, maintain, and report key performance indicators (KPIs) related to backlog health, order fulfillment, service levels, lead times, and escalation rates across multiple demand types and priorities.
Partner with cross-functional stakeholders including Operations, Planning, Logistics, IT, and Customer Support teams to resolve supply chain issues, improve workflows, and drive project completion.
Lead continuous improvement initiatives focused on process standardization, automation, and KPI visibility to improve service performance and operational efficiency.
Perform root cause analysis on order delays, backlog growth, inventory shortages, and system-related issues, providing actionable corrective and preventive recommendations.
Monitor escalation demand patterns to identify recurring drivers, emerging risks, and opportunities to reduce expedited orders and improve planning accuracy.
Ensure data integrity and reporting accuracy across multiple business intelligence and operational reporting platforms.
Support business transformation initiatives by gathering, documenting, and validating SAP S/4HANA business requirements, process flows, and reporting needs.