Supply Chain Analyst IV - REMOTE (PST TIME ZONE)
American IT Systems•San Jose, CA
•Remote
About The Position
We are seeking a Global Returns Analyst to support our retail channel operations team in the AR/VR industry. The ideal candidate will have experience working with enterprise-level supply chain functions and a strong background in returns management.
Requirements
- 6-8 years of experience in RMA processing and returns analysis
- Bachelor's degree in applicable field that aligns with a supply chain analyst
- Experience using ERP systems, ideally Oracle
- Background in consumer electronics retail operations
- Strong analytical skills with ability to identify root causes of returns
- Experience with process automation and workflow optimization
- Familiarity with AI-powered productivity tools
- Proficiency in Jira or similar case management systems
- Retail compliance and dispute resolution
Responsibilities
- Processing RMAs and analyzing driving factors for returns
- Partnering with service centers to resolve return-related issues
- Resolving discrepancies via Jira cases with service centers
- Validating returns and ensuring data accuracy
- Filing disputes for all retail customers through their portals and processes
- Identifying opportunities for process automation and efficiency improvements
- Leveraging AI tools to streamline returns workflows and reporting
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What This Job Offers
Job Type
Full-time
Career Level
Senior
