Supply Chain & Aftermarket Manager

RevolutionParts•Tempe, AZ

About The Position

RevolutionParts is seeking a Supply Chain & Aftermarket Manager to own the full seller-to-supplier relationship on RP Wholesale Network (RPWN) and serve as the primary owner of all aftermarket accounts. This role is the connective tissue between suppliers, sellers, internal operations, finance, product, and customer success, ensuring RPWN runs smoothly, suppliers perform to SLA, and the program continues to grow. It is a high-visibility, cross-functional role that combines hands-on operational work with strategic account management, ideal for someone who thrives on owning a program end-to-end, building process from scratch, and making complex supplier relationships run efficiently. The role also emphasizes AI fluency, expecting team members to use modern tools, including AI-powered systems, to improve decision-making, productivity, and quality of work, with a focus on responsible AI use, data privacy, accuracy, and ethical considerations. Proven examples of using AI to improve outcomes in prior roles are expected.

Requirements

3–6 years of experience in supply chain, wholesale operations, account management, or a related field — ideally within automotive, e-commerce, or marketplace environments
Bachelor's degree in a related field, or equivalent combination of education and professional experience
Proven track record owning supplier or vendor relationships with measurable outcomes (fill rate, SLA compliance, GMV, or similar)
Strong operational instincts — you spot process gaps, build structure, and follow through
Comfortable working across departments: finance, product, CS, and operations
Clear and confident communicator, written and verbal — you can de-escalate a tense supplier call and write a crisp executive summary
Data-driven — able to use dashboards, reports, and performance data to prioritize work and make decisions
Experience with billing, payables/receivables, or co-op accounting is a strong plus
Leverage AI to accelerate workflow and outcome-based GMV growth

Nice To Haves

Familiarity with automotive parts distribution, OEM dealer networks, or aftermarket wholesale channels
Experience working in or alongside a marketplace or two-sided platform
Background in Salesforce, Jira, or similar tools
Previous experience delivering internal training or building onboarding programs

Responsibilities

Own RPWN GMV targets for both OE and aftermarket segments
Manage the RPWN performance dashboard and take swift action when suppliers fall out of SLA
Own day-to-day supplier and seller operations across the network
Resolve incoming payables and billables questions from suppliers and sellers
Manage outbound communications to activate or deactivate RPWN suppliers
Build and maintain an end-to-end program with clear guidelines on supplier performance and expectations
Coordinate with Catalog Operations on ingestion and catalog issues affecting suppliers
Enforce strict adherence to manufacturer brand guidelines and implement e-commerce best practices to ensure professional catalog presentation across all dealer sites
Take full ownership of manufacturer pricing accuracy within the RPWN
Regularly audit supplier performance against RPWN standards for shipping speed, communication transparency, and pricing accuracy
Validate OEM restrictions and brand eligibility before releasing new aftermarket brands
Identify bottlenecks in operational workflows and implement solutions to improve network efficiency
Ensure all network activities align with broader company goals for customer success and operational excellence
Serve as primary point of contact for all aftermarket accounts — aftermarket WDs, manufacturer suppliers, and aftermarket seller accounts
Maintain a regular meeting cadence with aftermarket accounts to drive adoption, retention, and GMV growth
Work directly with Implementation post new-account onboarding to ensure successful ramp
Identify and surface opportunities within aftermarket and OE supplier relationships to drive incremental GMV
Negotiate better co-op rates with suppliers on the RP Wholesale Network
Track and report on supplier/seller health: onboarding status, co-op billing accuracy, fill rate, and escalation volume
Monitor key performance indicators including order fulfillment rates, shipping lead times, and pricing compliance scores
Provide regular reports to leadership on the health of the RP Network and recommend process improvements
Work directly with suppliers and Finance to ensure supplier payouts are accurate and timely
Enable ACH payouts in coordination with suppliers and Finance
Ensure seller billables are accurate and generated on a regular cadence
Serve as the primary RPWN and aftermarket subject matter expert for Customer Success — deliver training sessions and maintain internal/external documentation
Partner closely with the RPWN Product Manager to identify product gaps and opportunities that drive adoption and GMV
Collect structured feedback from clients and share product insights with the product team
Work with Support on RPWN and aftermarket inquiries
Collaborate effectively across departments to proactively drive new ideas, maintain alignment, and execute strategic initiatives